Could have been much better
Excellent and easy booking process. We also found communications with the owner to be very good when we asked questions by email. The house is in a nice quiet location at the top of a hill with nice views.
Unfortunately that is where the good reviews end. We found the property to be dirty and looking very tired despite being only around 7 years old. Many fixtures were broken or tatty and are in need of some attentions. We found the beds to be worst - soft foam mattresses that seemed damp.
We raised the issues with the owner and left two nights early. The owner did kindly refund one night. However we wouldn't recommend anyone stays here until things change. I'm sure there are much better choices on the Island.
Owner's Response: The feedback of our clients are always welcome, so we can improve our home. As far as the house cleanliness is concerned, I offered Nick M. to send the housekeeper again, which could have been guided by him where he felt was dirty. He refused it. I confess that I became a bit confused about his refusal. Well, just to be fair, he never mentioned over the phone about the mattress nor any borken fixture, which came as a surprise as I read the comment. However, I would like to say thank you to Nick M. for the extra comments, since it gave us an opportunity to pay attention to some of these issues. I glady changed the mattress and I also changed the only fixture that had recently been broken before his arrival, which was the glass shower caddy. I took advantaged of the situation and placed a brand new stainless steel stove. Finally, I would like to once again state that I am open for comments; HOWEVER, Nick M. went a bit overboard with his word choices when describing the house. Words which carried a vicious tone to say the least. I have been renting my house since 2007, and my clients have always been pleased with it. I am sure the upcoming clients will enjoy the privacy, confort, price and location of our home.
Helpful votes: 0/1
Did you find this review helpful?