Submitted: November 22, 2011
Stayed: November 2011
We have had a very nice time on Fuerteventura, however we were very disappointed about the quality of the villa. The luxury which was promised was poor and far below our expectations.
For the rental charges there are much better alternatives, last year we hired an apartment in the same period with all possible facilities at the rate of 125,- euro per week!
First the location. Far away from Corralejo, at least 7 KM from the centre. Also the beach is too far away.A car is a must! Cappelania has nothing interesting to offer, thanks heaven there was a supermarket.
The villa has no atmosphere; bedrooms smell musty and are humid. We had to sleep in the twin beds, however they are very short.
The bathroom was not clean and with mould in the seams. The shower needs cleaning or replacing.
Kitchen was not complete and kitchen gear was out of date. Cooking pans with worn out Teflon coating, other pans with crooked bottoms, blunt knifes. Only two cups were available.
Swimming pool was very small, sort of oversized bath tub, not looking as on your website, however clean but impossible to swim in because of the size.
The wooden planking is dangerous to walk on with bar feet, because of splintering.
The paint on the walls behind the pool are peeling off and look very shabby, most of the plants are death.
Only two outside plastic chairs can be used, others are broken.
Finally the washing machine was badly leaking. The rubber seal at the front door needs replacement. No users manual to find.
It goes without saying that we will not recommend the villa to others and we would advise Gary to take serious steps to improve on quality or reduce rental rates considerably.
Trudy and Wim Koster
Owner's Response: I would just like to comment on this review..
I find your claims totaly false and very harmful, you are those sort of clients that will never be happy and look as hard as you can to find a fault, then blow it up 20 times and make it sound worse, as i have said before, we cant please everyone. First of all i would like to point out that this client did not do the home work before they rented the villa, we advertise that a car is recomended, we advertise that the pool is small but i guarantee that the words bath tub is well out reach, the pool is small and perfect for cooling off and having fun, KIDS love it and so do i, nothing better than jumping in when yopu are roasting hot and need to cool down, and yes all, you can jump in. Next the location, it is infact 3 K from the centre of town, 4 minutes in a car to the centre of the main street and also to the beaches, i have timed it on many occasions and checked on google, this is very clear in the location description, the area is calm with a pub, cafe and supermarket we say this in the advert also, to me villa holidays are for relaxing, using the garden and being away from it all, 4 mins travel and you have it all... my last five clients leading upto this very hard to please client, commented that they had a fab time, loved the house, loved the pool and were just close enough to the main town to go when they wanted to, a bus goes into town every half past the hour and takes five minutes, very very fast for the 7K you say you had to travel lol. so funny. The decking is very nice to walk on, splinters my A--, if you are missing a few cups its because the last people before you broke them and didnt report it, very sorry about this but now i know. The back wall in the garden does need a paint and is going to be tiled next march., but i am sure you dont go on holiday to look at the wall. The master bedroom was fully redecorated in Aug so try and open some windows next time you rent a villa, they can get stuffy without ventilation as its a very hot country...
All in all i am very happy with the house and i guess 9 out of ten clients are also happy with the house so that does me. Wish i knew where the Apartment was with heated pool and its own garden for 125 euro per week, i would use it myself.
Ups, one more, of course i dont replace the pans everytime a client rents the house but i will have a look at them in Feb when i am over, thank you.
Helpful votes: 6/6
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