Not as advertised.
Submitted: June 15, 2011
Stayed: May 2011
I cannot see how so many positives could have been legitimately written about this flat just six days before our arrival, it was no “dream” and much of the descriptive information in the blurb was inaccurate. My family of six adults stayed in this apartment. We arrived late at night to find a workman fixing the air conditioners. We were instructed to hand over the balance of our payment to him. We found that;
Bedroom 1 had a queen sized bed base, encased in plastic and a double mattress on top.
Bedroom 2 had a queen sized bed with a large dip in the middle
The loft like area was approx four foot high, impossible for anyone to stand in and the advertised blow up mattress had been replaced by an innerspring one….wet through with wet linen.
There are no live plants, no plush beds, bed linen was old and thin,the doona covers were marked and the old coverlets for the sofa bed were inappropriately too heavy. Some linens were housed on the floor of the “mezzanine” area. Bath towels, all marked, thin and tatty. We found someone’s singlet and dirty towel hanging behind the bathroom door and hairs in the bath. We had to purchase basic supplies for kitchen and bathrooms. There was an old aircon in bedroom one in pieces on the floor.
There was one bathroom with shower and toilet and one toilet room that was so small as to be almost unusable, it had a tiny basin, there was no “well equipped kitchen”, not even teaspoons, no tea towels, or sink plug, the stove top was worn and dirty and although not turned on, had a very hot surface to touch, there were wet, dirty rags in a bucket under the sink, the kitchen area floor was dirty and there was a very hot pipe in the hallway without protective covering.
The light in the small toilet did not work, light in bedroom one flickered, there was a hole at the base of the bath which flooded the floor. The toilet overflowed.
When we tried to contact either of the two mobile numbers to ask for assistance, we found that both were unavailable, message boxes on both, full. Despite emails to management, we did not receive any acknowledgement or contact. Neither could we get a response on the office number provided.I can provide photos. No contract signed.
Helpful votes: 28/30
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