Hoilmont House, NY
We recently just stayed at the hoilmont house. It was a nice clean house, except the check-in was at 1pm, and we had to stay upstairs for over 2 hours till the cleaning lady's left. As well as we didnt have a working hot tub at all. I believe if you rent the property showing there is a working hot tub, there should be one. We contacted the owner, although he was very nice about the situation, he didnt fix the hot tub nor refund us any money to compenstate. Also, the bedrooms are exstremly cold, so inless you leave your bedroom door open all night, you will be woken up with the cold. Over all, it was a nice place to stay, if the property came with what it promised, and they keep their word about check-in times, we would of had a little better time.
Families with Teenagers,
Families with Young Children
Owner's Response: Whenever we don't have a same day change over on rentals, we allow early check-in to accomodate your stay and get you on the slopes earlier. I allowed an early check-in on this rental even though we had a same day turnover which only gives the cleaners a few hours to reset the property. We allowed the renters in this time and asked them to let the cleaners work around them so they could get situated a little early to get out to the slopes. The actual people on the lease that rented the property understood this and appreciated it. Some of their guests weren't aware of this.
The temperatures that weekend were in the -25 degree range, unprecedented cold temperatures. Unfortunately, the hot hub malfunctioned and needed to be worked on. Our maintenance guy worked on it for 5 hours in frigid temp, but couldn't get it running. It actually was dangerous to even go into the hot tub with the temps.
We also gave the renters extra space heaters for the bedrooms that weekend because of the freezing temps. Because of the hot tub situation, I sent the couple ( Becky and Mike) who actually signed the lease a partial refund for the inconvenience.
Helpful votes: 2/2
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