Gorgeous Property / Be careful of your security deposit
This house/location is gorgeous! The house sleeps up to 12 people, but there is only 1 small garbage can - which can not handle garbage for 6 people for 1 week. We were charged a fee for excess trash - not a huge amount, but annoying considering the house can not accomodate the garbage produced for 6 people, let alone 12. There's no recycling at the house either - you have to put all your garbage in your car and take it to a transfer station to drop off - sorry but when I'm on vacation, I'm not driving my garbage that your million dollar house can't accomodate. We arrived on Saturday and the garbage was 1/2 full from the owners - although garbage pick up was on Monday. We were charged the following from our security deposit - extra cleaning fee for $150, allegedly for 6 pieces of chewed gum on the tables - which was NOT OURS. I didn't see any gum anywhere the entire trip. Also in the housecleaning report was "pots and pans needed to be removed from cupboard and rewashed to remove all food". Well, then you should get a new dishwasher - because ALL dishes were ran through your dishwasher. My kids brought their BB guns, so there were some bb's to clean up outside, I'll admit to that - but don't think that costs an extra cleaning fee on top of the cleaning fee we already paid for. My favorite charge was for "4 lawn chairs covers were torn and cannot be attached to the chair" - which cost us almost a hundred dollars! WHAT?! Your weathered chair covers somehow tore and that's our responsibility? We were also charged yet another fee to revitalize their lawn, as we had a slip-n-slide out on the lawn for our kids. The lawn didn't need to be revitalized for close to a hundred dollars - I'll guarantee after a few days the lawn would have been back to it's "normal" self. We use slip-n-slides for the kids ALL THE TIME and don't need to revitalize our lawn EVER. We were charged for other things, which I'm okay with - but the extra cleaning fee, chair cushions and the cleaning report of gum, and the pots and pans? Interesting. TONS of gnats will be in the bathrooms/house, even with closed windows/doors - should I charge a cleaning fee for that? You will be nickled & dimed with your security deposit & charged for ANY "wear & tear". This is not the first time we've ever rented expensive, nice properties thru VRBO & we've NEVER had any issues with our security deposit. Very dissapointed.
Owner's Response: This is the first year we have rented our house. We send instructions to renters explaining what items will affect their deposit return. This is the only renter to date from which we have withheld any deposit which was minimal considering the amount of time and expense we incurred after their departure. Lake Almanor does not offer a curbside recycling service and picks up garbage on Mondays as indicated in our letters. This is the only renter that has left garbage for us to take to the transfer station. The container referred to is a 94 gallon can. Young children were apparently left unsupervised as they left colored chewing gum in a number of places including the wood decking, bushes, grass and tables. They left hundreds of small yellow plastic BBs from toy guns, many were between the wood decking planks (which I spent more than an hour fishing out with a screw driver) and many were throughout the first floor of the house which even after cleaning were mentioned by subsequent guests. We ask renters to not leave large items overnight on the grass. They left large plastic toys on the yard which turned the grass brown. Although we have taken measures to revitalize, the grass still remains brown. The weathered chair covers that the renter refers to were brand new and had never been used before. Tips were broken off of four pool cues and the pool table was left with 15 balls stretching out one pocket and the 16th ball left on the table with the hard pool table cover placed on top of it. The dishwasher works fine but one needs to rinse off the dishes, pots and pans before putting them in the dishwasher. This is a mountain home and as such gnats will come at night if lots of lights are left on. Our housekeeping team usually spends three hours cleaning the home. We believe it to be spotless upon our guests arrival. In this case, it took them an extra two hours to get the home to the condition necessary for the next family. We clean and sanitize just hours prior to each guest. We have been pleased to find that our other renters treated the house with respect and left the house in the condition they found it. This is our wish and expect that the family receives their full deposit returned. Every other family has received their full deposit and a wonderful thank you letter for staying at our home along with a request that they please return next year. Unfortunately, this was not this renter's case.
Helpful votes: 2/2
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