Not as advertised!!
I don't know how this place got so many positive reviews. Our experience was the complete opposite, let me list some of our issues: (and bear in mind the owner has changed the wording in his description of the place considerably after our run in with him)
1-we arrived on a hot September day to find no air conditioning and were told that the nights got cooler and all we needed to do was leave the windows open. In a strange neighborhood? I don't think so.
2-the washer and dryer that was then advertised as "in house" was in a shed in the back yard
3-the back yard that was advertised as "private" had a privacy wall around it but was not gated or blocked off from the owners. We assumed, as anyone would, that since it said "private backyard" it would be private to us, not the owners.
4-when we asked about the A/C he told us he would go buy us a portable unit of which he did not
5-we purchased our own fans (because they had none) and when we asked what to do about the unexpected cost he told us to "box them back up when we were done with them and return them". When we said that was dishonest he said he does it all the time (that told me all I needed to know about the integrity of the man we were doing business with and sharing an "attached" home with)
6-when we returned to the property around 10:00pm that night we found the owners wife standing in the open door to our kitchen. When she saw us she said she had unlocked the house to open the doors and windows because "we were complaining about how hot it was". Did it occur to her that we didn't want the house open and unlocked when we were gone? Not only did they unlock and enter our rental without permission but when we retuned that night we also found the owner, his wife, and a bunch of their friends in our "private backyard" drinking, laughing and having a fire in the fire pit just a few feet from our kitchen door and bedroom window. When we asked what was going on they said they often did that when the renters were not there. We were not ok with that.
In the end he refused to refund our money even though we left that night and never slept a single night in the house.
Owner's Response: Exactly as advertised or better, just read our reviews!
This traveling lady arrived at our house about 2:00 P.M.
Iris did show the house to them, about 5 minutes later they came to asked about the AC.
We stated that the house has no AC, the lady was very disappointed; she told us that she assumed that every house in California has air conditioning. And no, you cannot assume that, we have not advertised the house with AC. There is normally also no AC needed in our area since we are very close to the ocean having the cool ocean breeze. As you can see driving through the neighborhood that virtually nobody has AC. This lady requested a full refund since she did not want to stay in a house with no AC.
I referred to the cancellation policy, telling here that there is no refund since we did not advertise with AC.
She is no trying to put our property down in order to get a refund from the credit card company.
Just read our reviews and judge for yourself.
Helpful votes: 4/4
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