3
Our Stay in October
I fetched my family out to Lagos and stayed in Casa Sol in October 2011, First impressions of the villa was very nice but as the the week went on my views on it got worse!
First night we slept in a bedroom in the lower level of the villa, in the morning our bed was covered in ants and not just one or two, more like 20 or 30. Every night after we had to spray all around the skirting board to prevent them coming in, the villa had ants in all rooms but only a few other the bedroom we slept in.
The next day we decided to use the pool but it was way too cold to use, we had paid John £200 for the pool to be heated and it was freezing. After complaining to a member of his staff she came around and had a look and said thats the best they could do and it should be 27, it was nothing like 27 so decided to buy a thermometer to test it and it was 19 degrees after we got back home we asked for a refund but he said it was on all the time we were there, i had photos to prove it but hes just ignoring my emails so all i can suggest is be warned if you ask for the pool to be heated as believe me 19 degrees is not pleasant to be swimming in, our 15 month old child was shivering after 5 minutes.
Later in the week two of the kitchen bulbs had gone which left just one to light up the kitchen, i told his staff and she said it would be sorted the next day, they never came to replace the bulbs so we were left with very little lighting in the kitchen to prepare and cook our food, also just mention the dishwasher door does not open so no use of the dishwasher im afraid, my findings of Johns company is that once they have your money they dont really care and i feel i had been conned out of £200 for a pool which we couldnt use.
Lagos is a nice place but a car is needed for sure as the supermarket is a good 30 minute walk, beach is a 5 minute walk and has one restaurant there ( used to be two ) that’s really it so like I mentioned unless to like to walk miles then you really do have to hire a car, it does mention car recommended in the advert.
Owner's Response: Sorry to read this, someone should have been there to change the light bulbs, this is normally done before each new client arrives. With regard to pool heating to my knowledge the heat pump was working 22hrs per day for your entire stay so if my end of month bills say otherwise you will be refunded. Having lived in Portugal for over 20 years all I can say is that ants do seem to find a way in at the end of the summer in certain properties, its not very frequent but occasionally this does happen, if we had been informed of this our maids would have dealt with this immediately. Sorry again for the inconvenience caused. The dishwasher is working and the door has been repaired from the previous guests use. Also restaurant "O Antonio" has re-opened (26/10) & opened another quality restaurant within a short walk as well, therefore, including Vivenda Miranda, we now have 4 restaurants within walking distance. A car is recommended (as per the website location map) however taxis are frequent, buses are every 20mins & the beach is almost on the doorstep. Plus our emailed key/location map shows the Mini Market Eurika which is much closer than Intermarche supermarket. Thank you for this feedback, we will do better in 2012 & we are currently sorting our any/all of the seasons repairs necessary on all of our beach front properties including adding en-suites to the annexes
Helpful votes: 2/2
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