Prime location, clean/view unit, not what was advertised
This is a nice, clean bright unit, in a prime Yaletown/harbor location. Unfortunately the unit comes with a soft/noisy mattress, and several inconveniences. You book with the owner on VRBO email and then do keys/security deposit with owner's relative, who is local. Site lists daily rate and cleaning fee for 1 bedroom unit that sleeps 2-4 people (additional guests on provided inflatable mattress.) Owner charges extra for occupancy by more than 2 people, per person, PER NIGHT which is not clearly stated on rate sheet. Owner asked to cancel reservation when we asked about extra charges not listed on site. All we needed was clarification/itemization and fair advertising. Owner later offered to refund a minimal amount per night for pricing confusion but never did. Even the relative providing the keys was unaware of extra charges for 2+ occupancy, especially on a per night basis! Despite telling the owner we were bringing bikes and this was our first trip to BC, we received no additional information/instructions.
BE AWARE you need to advocate for yourself:
**A locked bike room is available in the building, but was not offered to us. We locked bikes in front of our car in the double gated garage, causing car to extend beyond spot but seemed otherwise ok
**Request itemization of charges for entire stay before you pay a deposit
**Non-Canadians pay 3% extra to cover all exchange fees
**Non-Canadians will pay roaming fees when using cellphones to arrange key/security deposit exchange at both check in and check out. There is a phone in the unit, but you'll need to be there to use it.
**Receipt for security deposit is not provided for cash, so we recommend you pay by check
**Relative could not make key/security exchange appointment so mailed us voided security check later
**No advance notice that washer was not functioning or that we provide own soap for shower
**Most important, if you are more than one person renting, ask for EXTRA KEYS!! You cannot exit the building or even get off the 5th floor without a key fob. This means you can't go for a run outside, or pick up coffee without ALL guests going with you, or trapping whoever remains.
This really is a nice apartment but we feel overcharged and will not stay here again. After the advertised rate plus non-indicated fees, the price was so high that for the same amount, we should have stayed somewhere else.
Owner's Response: The correspondence I had with Phil and Alice was quite extensive. They had many questions. I took the time to answer all their questions and explained thoroughly the price and extra charges. They were traveling during the busiest month of the year. At one point during our correspondence they sounded annoyed and not willing to understand. At that time I suggested it might be in both parties interest to not go through with the booking. They seemed unhappy right from the start, I never like to start anything off that way.
They replied and said sorry, and said they need to keep the booking because they are very busy and it is last minute.
I agreed, hoping and they understood the details I had described.
In the end I did give them a price reduction, it was not a refund.
I was unaware of the bike room mentioned, we don't bring bikes and have never needed to know.
Yes, if you are a non canadian the fees for me to accept your money is higher(3%), that is out of my control.
Of course if you are out of town you will have to pay higher cell phone charges and roaming. Check in and check out can easily be planned ahead of time, if that works for the travelers.
The phone in the unit is a land line, so yes it only works there.
The washer and dryer are now new.
We do have a second set of keys that is offered on check in, if it was overlooked, all it takes is to ask.
You can leave the building without keys. It is fire safety and regulation. Not sure why they didn't try, it is just as simple as walking out. If someone is out, without a key, and needs to be let in, there is a buzzer at the front door.
Sorry to hear all the complaints and misunderstandings after the fact.
This is the first time someone has been disappointed. Everyone else is over satisfied.
Helpful votes: 1/1
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