our 1st time in savannah
Submitted: April 15, 2013
Stayed: April 2013
Our first impression of the neighborhood made us a bit nervous, once inside the house we felt a bit better, kitchen needs help, but we planned on eating out. Upon returning from dinner around 8pm we were visited not once(8pm) but twice(11pm) by a man looking for someone he had spoken to at an earlier date. Both times he banged very loud on front door, scaring our two young kids.. Needless to say sleeping arangements changed, kids were all in with my wife, I didn't get to sleep til 3am, nervous of man entering house or damaging car??
None of us getting a good nights sleep, we all woke up the next day, getting ready to go to breakfast discovered there was no hot water.
Being frustrated, we packed car and headed home immediatly. The unfortunate thing is that this experience really tarnished our feeling about Savannah, which is not fair.
We really enjoy using VRBO, but we will certainly find out a bit more of location of house next time
Owner's Response: Wow! I am in absolute shock about this incident and am deeply apologetic. Before turning this home into a vacation rental, we lived in it for three years - raising our daughter who is now four years old. We have never had anything like this happen, nor have we gotten any type of report like this from any of our guests. I sure wish I would have received a call about this matter. I would have been over to the home within minutes. Savannah is a very interesting and diverse town. On our particular street there are people who have lived there their entire lives, there are also students, families and professionals. Across Waters Avenue there is a large daycare center as well as a well known church with a large congregation. Again, this is the first time anything like this has happened.
In response to the hot water heater - the system in the home is "on demand" or "tankless" and run by natural gas. It does take a few moments to heat up due to the size of the home (we purchased the biggest unit possible).This means that there is no way the home can run out of hot water unless the gas is blocked to the system. I spoke with my tenant who lives in the studio and she said she hasn't had any problems getting hot water ever over the last year since she moved in.
Again, I am deeply sorry for your experience and I pray that never happens to anyone else. My number one priority is to assist in creating positive and happy memories in my home and am sad that I failed you. Sincerely, Jennifer Restivo
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