2
Rude
My husband and I booked this cabin for our 1st anniversary weekend. We planned to go skiing and just get away to relax. We arrived around 8:30 at night on Friday and it was already dark out. The directions to the cabin were wrong (said the house was on Little Creek Road but was really on Little Creek Lane and that the last half mile of the road was gravel, it was paved all the way up to Little Creek). Needless to say we went half way up the mountain and ended up getting stuck in the mud. Finally got out and got turned around and found the cabin. Got in easily and the cabin was cozy. Started the fireplace after reading the directions and we sat down to enjoy when the fireplace went off. There's a temperature gauge on the fireplace that cuts it off after it gets to a certain temperature which takes about 3 minutes then no fire. Takes about 45 minutes to cool down enough to come back on. Then I went in to turn down the sheets in the bedroom to find a huge greasy looking stain on the bedsheets. Gross. So I stripped the sheets and put on some new ones from the closet. On the morning we left I was getting out of the shower around 9:15, went into the bedroom to change and noticed someone walking around outside. I got nervous and called for my husband only to hear someone start a leaf blower. We let it go even though we were surprised by the rudeness and continued packing up. Then at about 9:40, still 20 minutes to checkout, someone else pulled up and parked in the driveway, talked to the guy blowing the leaves, got out of the car, put all the cleaning supplies on the porch and then returned to their car to sit there until we left. I was completely taken off guard by the rudeness. We had to walk out to our car about 4 times to pack up and felt very hurried and invaded on. I was completely dissappointed by the service.
Owner's Response: My husband and I are so disheartened with your bad experience. Although the rental packet's title is entitled with "Little Creek Lane", (the correct address) the content in the body of instructions in one sentence, does say Little Creek "Road" - this has been corrected, although, no one has ever had difficulty finding our cabin in the past. I agree that having a cleaning crew present during your departure is rude and intrusive, this too has been dealt with and I offer apology for the broach in etiquette. I have been assured this will not happen again. In addition, I have instructed our cleaning crew to disgard any bedding that my be substandard in any way, and to purchase new. Your first wedding anniversary should have been perfect, and I am so sad that our sweet cabin could not deliver it to you. Perhaps your second anniversary celebration will be so much more satifgying for you both,
Greg and Gina - owners
Did you find this review helpful?
Yes
No
