Things soured on day 5 of our 10-day stay
Nice location near restaurants, pâtisseries, boutiques, churches, parks, etc. Bastille metro station just a few blocks away. Bastille street market amazing, especially Sunday. Rental agent was totally professional, impeccable English. View extraordinary. Kitchen well-equipped & clean.
I knew the flat would be compact, but failed to appreciate how the slanted ceilings would make it feel even smaller. Internet connection via ethernet cable had to be hooked to a laptop, was not wireless, so no wifi for our smart phones.
Two things broke on day 5 of our 10-day stay. One (the washer) was our fault, the other (elevator) was not. The process of trying to get them fixed was handled very poorly.
We first tried to contact the rental agent (turns out he was sick), then we called a phone # on the instruction sheet in the flat, getting a woman who I think is part-owner. At first she refused to speak English (flat is advertised "speaks English"). As I stumbled around in very basic French, she magically remembered English, yelling at me for interrupting her vacation. (I held my cell away from my ear & others in the room could hear every word.) She also yelled that I was going to pay for breaking her washing machine. Mind you, my security deposit exceeded the price of a new washer. She sent a woman over who spoke no English and told me to work it out with her. I tried using Google Translate, but the woman shrugged, telling me she didn't know how to use a computer.
No one serviced the washer until after we left. Even though it was repaired free (under warranty), we were still charged for removing the toilet. (The bathroom is so tiny that the washer was wedged in next to the toilet; a design flaw I shouldn't be charged for.)
The elevator was never repaired during our visit, tho we were repeatedly told someone would be out "the next day." Walking 8 flights of stairs got old fast. (Remember that in Paris the ground floor is not counted as the "first" floor.)
After our lease was up, my sister moved to another flat with other friends. She got a call that the washer had been fixed & our clothes could be picked up (when the washer broke, our clothes were stuck in the unit). The man who met her at the door, who we think was also a co-owner, shoved the clothes in her face and chewed her out about breaking the washing machine. There really was no reason for that, they had our deposit money.
Helpful votes: 6/6
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