Improvement needed
Submitted: February 26, 2013
Stayed: February 2013
This was a last minute trip to Kona. We booked this condo on Friday and arrived on Monday February 11, 2013. We paid for and were scheduled to stay at the condo for six nights. The condo has million dollar views and a good layout. If you are looking for a nice place to stay this is NOT it. The carpet is dirty and disgusting. The master bathtub is disgusting. We did not have hot water for over 24 hours so were unable to shower. Bring your own shampoo, conditioner and unless you like little bars of motel six soap I suggest you bring your own body wash. There were a total of three beach towels and the bath towels and wash cloths were worn out and insufficient in quantity. Personally, I do not want to do laundry for towels while on vacation. The photos showed that the condo is in need of an update and that was fine but, the stove is rusted and gross, the silverware is rusted. We had roaches in the kitchen, I had to clean the refrigerator when we arrived as it had hair in it, left over crusted food, half bottles of other peoples food, and the microwave burns the food before it is even finished cooking.The window frame was missing from one of the windows and you could see black moldy stuff on that wall, the extra blanket in the closet was worn and full of holes, the bedroom extra pillows were yellowed and the linens were thread bare and worn out, the lanai wet bar was filthy and not operational We paid for air conditioning and I had to call the property management to locate the key to unlock the unit. Ally was rude and informed me that the thermostate was on the wall. I had to explain to them how the unit works. They then found and brought out the key. They proceeded to let me know that locals don't use air conditioning ---- blah blah blah. Not our first time to Kona so I know that I want air conditioning. Fortunately, our family has a place close by so we cooked all of our meals there. After three nights we couldn't stand it anymore and left for the HIlton. When I called Ally to let her know we were departing early and the key was back in the lock box she did not even ask why we were leaving. We did not request any type of refund for our early departure. The owners and C.J. Kimerberly realtors have no regard for maintaining the property or ensuring that their guests have nice accommodations. Come on spend a couple hundred dollars and get some new linens, pillows and at least try to make it nice. Would never recommend or stay here again.
Helpful votes: 4/4
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