Spacious, Well Located, But ....
Submitted: January 9, 2013
Stayed: December 2012
We were looking for a spacious two bedroom two bath unit that was well located and that it is. However, the unit is not well stocked. The unit was missing simple items that would last the duration of our one week stay like trash bags, tissue, etc. (we had to go out and buy trash bags, toilet paper, paper towels). There was only one set of towels and one set of sheets. We were not instructed on how to use the washing machine and so after a few attempts to use it, decided not to. We could never figure out how the drying cycle worked. This was particularly frustrating because we stayed for a week and wanted to wash the linens but simply couldn't. We were told that an instruction manual would be emailed to us but it was never delivered. Be prepared for construction related noise starting at 6:30 every morning. We had thought that the noise mentioned in one of the earlier reviews would have subsided by now, but that was not the case. Finally, we were very disappointed in our encounter with the agent, Julien, that let us in. All in all I'd say ask a lot of questions about the unit, be sure to meet the manager (which we did not), and be sure there will be a person responsible for the unit available during your stay.
Owner's Response: Dear Sir or Madam,
We apologize sincerely for the problems you encountered in your stay. It’s true that during a busy time of the year, we neglected to send the technical instructions for the appliances, something we surely should have done and will in the future. Now we have started to adhere directions directly to the appliances. In terms of simple apartment essentials, we indeed offer only starter sets of basic items, though we propose additional services for those who wish have a more “hotel-like” experience, with daily cleanings, extra linens, toilet paper delivery, etc. However we did clearly indicate that the apartment is self-catering, and that only one set of linens would be provided per person. Had you specified in advance, we could have gladly supplied these items. As far as the noise, there is a construction site across the street but the exterior has been finished for over a year. I’m afraid the noise you heard was due to early material deliveries which may occur occasionally until the work is finished in March. Again we deeply regret your dissatisfaction, but hope you still appreciated the apartment’s cleanliness and immaculate upkeep enough to enjoy your stay in Paris nonetheless.
-the GLAM Paris team
Helpful votes: 2/2
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