Don't rent this cabin!
Don't rent this cabin!
Here is my advice, don't rent this cabin... there are way too many better choices at this price.
Ok, with that being said, the cabin is nice over all. It was clean and roomy, the internet was fast and the basement is a great hangout area for the kids.
1. The management company does not provide good customer service.
2. The neighbor's dogs- Only stay here if you want to hear two yappy barking dogs all of the time starting a 7am. They were such a beating and brought our trip way down. If we were trying to sleep or hang out in the house you had to listen to them non stop.
3. No AC- I am sure that this is not a problem most of the time in Pagosa, but it was quite warm when we visited. The house was very warm.
4. Check out time- We were supposed to be out by 10 am (serious) and at 10:30 we had a very rude (man and woman) there chewing us out. There were 9 of us and we were out by 10:40, but they were so rude it was ridiculous. It almost made me hate my entire Pagosa experience.
5. View is not that great.
The house is actually pretty nice, but there are a ton of places for rent that do not have the above issues. There are also many places at this price that do not charge you this much and then tack on a hourly cleaning fee. Look around before committing to staying here.
Owner's Response: First of all I would like to say we're sorry about the next door neighbor’s dogs, we called Pagosa Lakes Property Owner’s Association & humane society about these dogs with no response, but believe me when I say this, this home is reserved over 6 months out of every year and the majority of the families are returnees. This is the first complaint I have had about the next door neighbor’s dogs in 10 years that I have managed this home. I have been here for over 27 years and 95% of all homes do not have air-conditioning, we open the windows and turn on the fans, if you have ever stayed here in Pagosa Springs you will know that what I am saying is true. Now, for this person to complain about our home and the next door neighbor’s dogs I can understand and we tried everything we could do to remedy this problem, I’m hoping it will not happen again to one of our future guests. Homes are not like hotels or motels where rooms are next door and the cleaner can just go to the next room, our homes are spread throughout the county and when our policy says check in 4:00 pm, check out 10:00 am, I’m sorry but we mean it, all you have to do is call ahead and ask for a early check-in or check-out, sometime we can accommodate sometime we cannot. The cleaners need to be told what is happening to their homes so they do not have to drive miles, knocking on doors to find out that the guest are not out, meaning they have to drive miles again to get to their next house coming back to the one they we’re suppose to clean in the first place, but again we are sorry. Now, for this person to tell everyone in the future not to stay at this home is unforgivable, take it out on us, here at Pagosa Central Reservations, the management company, it’s ok we do make mistakes , we try very hard to accommodate each and every person who stay in one of our homes, but to take it out on our homeowners who are not here, who will take the blunt of this man’s anger is unforgivable, I hope anyone who reads his complaint will understand our side of the story especially the owner’s side. Management
PS Found out that these guests were partying in the hot tub, out back past 2 am in the morning, this is the reason why the dogs were barking all night, just wanted you to know.
Helpful votes: 10/13
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