2
property misrepresentative , bad location,
Rating Details:
I was somewhat dissatisfied with the condition of the vacation rental.
I was very unhappy with the location.
The vacation rental was clean.
The property manager was very unhelpful.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Upon arrival we discovered NO A/C? Never actually stated in description one way on another. Misleading,Maintenance people showing up while I am on vaction NOT ACCEPTABLE.MATER TUB JACUZZI DID NOT WORK , WAS A BIG DRAW. MANAGEMENT COMPANY DOES NOT ANSWER PHONE OR IS VERY VERY SLOW TO GET BACK TO YOU, WORTHLESS. BAD LOCATION IN THE MIDDLE OF TOWN, NOT AT ALL WHAT DESCRIPTION SAID, AGAIN WORDING IS EVERYTHING AND YOU ALL PLAY WELL WITH THAT WORDING. IN THE 50 STATES MOST STATES IN THIS KIND OF FIRST CLASS PRICING SHOULD HAVE A/C THAT MAKES IT NOT A LUXURY HOME. LUXURY DEFINE LUXURY YOU ALL LIED. HOT AND HUMID I LIVE IN TEXAS I WROTE THE BOOK ON HOT. I DONT WANT LAWN PEOPLE THEIR ON MY PAID TIME, THATS MY TIME NOT YOURS I BOUGHT IT AND WAS NEVER ASKED, I DONT CARE ABOUT MAINTENANCE THAT YOUR PROBLEM, NOT MINE WHEN I PAY FOR IT.
Manager responded on 6/4/2013:
Aloha Inge,
Thanks for the feedback. Each time we chatted with you, you mentioned everything was fine. It is unfortunate that you assumed the property had amenities that were not listed. The standard way to list a home for sale or rent is to provide a list of the items included. Upon reviewing many other sites, we have not seen listings that state what a property does not provide as NO AC, or NO Pool, NO Parking, No Dining Room, etc. If AC was the most important item to you, then a quick email or phone call to us would have answered the question before you booked. We have homes here that rent for 2.5 times the amount you paid for this great home, that do not have air conditioning.
When you called about the heat, we immediately delivered fans to you. When you felt that was not enough, we suggested a portable AC unit could be supplied. We secured a portable AC unit, which was also delivered as soon as possible. You mentioned the next day that you did not need the AC. According to (weather history), the temperature recorded at the KOA airport for the week you were here was reported as a Max Temp of 84 degrees, average of 84 degrees and a minimum of 82 degrees, while the Min Temp was 75 degrees, average of 74 degrees, with a min of 73 degrees. The rental policies, that you acknowledged you had read and agreed with; sta
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