Filthy (and cold!)
Review Submitted: October 20, 2009
Date of Stay: October 2009
Cottage was grubby (floors, surfaces). Mattress in studio needs replacing (you can feel every spring), duvet in main bedroom is so thin we needed coats to keep us warm. Downstairs loo was disgusting and no loo paper. Heating controlled by owners (weird!). Owner's dog playing uncontrolled outside - jumping up with no encouragement; for those who don't like dogs this would be a nightmare! No instructions/confirmation sent.
Owner's Response: The Studio is a seperate unit and the matress has been replaced, it hadnt had a test run for the night be me and apologies to guests past.
Heating is fairly agressive and controlled by radiators in Mill Cottage. They are rarely used especially that time of year, perhaps they were left off.
The cottage is always thoroughly cleaned after each guest.
Cocoa the labradoodle puppy is a nuisance to the world in general, she used to visit with me at weekends. We both have been rehomed! Not a nuisance now.
Instructions are always sent because The Mill must be found and keys must be discussed.
I am always on my mobile and ready with a rapid response to fix any problem raised at the time so everyone is satisfied: cleaning/matresses/puppy/loopaper, all of these are remediable fast.
I think a warm welcome, flexibility and willingness to help are real strengths here at The Mill and my other properties.
Apologies to the reviewer, I wish I had known of these problems at the time
Yvonne
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Helpful votes: 8/9