WARNING!! NUMEROUS THEFTS ON PROPERTY..
Several issues with this house. First, description is false. It is not beachfront, it is oceanfront. Wall and hut in photos has washed away-- NO BEACH. Also, house listed as Air Conditioned. AC ONLY in 3 bedrooms- not the master. Hot Tub was not heated and they refused to heat it. Biggest issue by far was theft. We had NUMEROUS items stolen from house during our stay. Contacted the owner and he is blaming the thefts on someone off the property. This house is in the middle of nowhere and the house has 4 staff members. One of the four was responsible and the owner would not make it right. AVOID STAYING HERE!
Owner's Response: Regarding the comments from the guest as you already know,ever since this house was built six years ago, you have rented it for at least 100 weeks,and i had also rented the property myself for another 20 weeks,and no one has ever complained of any items that have gone missing or stolen.
According to the staff, this guest was having a great time. They never heard any complaints about any missing items and as you know the staff is the same staff that we have had since we began renting the house which has been 6 years.
The guest also mentioned that he spoke to me of the incident which is NOT true at all. I never heard anything about the situation until his week was over and you contacted me. I did call him immediately and spoke to him he explained to me what happened. According to him, the first incident occurred on Monday and it continued happening Tuesday,Thursday and Friday. I asked him to send me a list of his missing items in which i never received. what is shocking to me is why didn't he report it when it first happened and to add to that something more shocking was that he left a very generous tip to all the staff that supposedly are the same people that were stealing from him.
All this in my oponion is a big lie. His intentions are only to receive some of his money back and or get paid for his positive review,which is something i will never do, to avoid anything like this from ever happening i have decided to add a safe to the house which will be available to the guest on there stay.
Regarding the other two complaints he made that were true are that there is no beach which is to be expected at winter time,its something that happens not only at my rental home but in any Hotel zone like Riviera Maya, Playa del Carmen etc.This kind of thing happens to the beach every year, and as for his complaint of the wall that is located right in front of the sea needs to be fixed we have been trying to locate someone to fix that for us it is not easy finding someone to fix a wall that is in front of the ocean but finally we found someone that will begin working on it in February.
The House is and it will be as always safe
Helpful votes: 2/2
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