Home is in desrepair, bad communication from owners
I am just going to copy/paste my email to the owner of the home. I will add that I never received a response back from her. Considering she had visited the home a month before we had, I felt that she had to know about several of the issues. Even though the manager (Mary) told me she was going to refund my card, it never happened and I had to dispute it through my credit card company.
Karen, first of all, let me say the house and location is beautiful, and it was a very difficult decision to leave. Unfortunately, it was found in very serious disrepair. Several of the items that we based choosing your home on were broken, not available or dirty. This is a list that I have compiled. I have pictures available if you would like to see them and I have spoken to the credit card company who has assured me I would have no problem disputing the charge if it should come to that. I feel that by paying for the night we stayed,I am being more than fair and would like a refund of the amount above.
Fridge, no ice, fridge leaking, off smell.
Washer , but dryer broken, could have told me ahead of time, packed light thinking I could do laundry.
Dirty bathroom upon arrival, pubic hair stuck to soap, cabinets and towels smell of mildew.
Internet didn't work. Mary knew this the morning if arrival but did not tell us, she delayed in giving us the password and when I went by her home, picked it up from another gentleman who still did not tell us. It wasn't until we we called your tech and told Mary that we had called that she said it had not been working for sometime.
Missing light/ceiling fan in loft.
Sheets, towels smelled of mildew, General mildew smell in the house.
The bed in the master is broken, dips greatly on one side.
No window coverings in the loft. No extra blanket for the futon and the extra sheet smelled of mildew.
The Murphy bed upstairs had a lot of sand in it.
Knobs on drawers of second bedroom fell off when trying to open.
There is evidence of an electrical fire in the living room light switch.
Remote to the second bedroom a/c unit didn't work.
Some dark liquid running down the wall in the master.
Missing screens on numerous windows.
Faucet in master bath doesn't really work, water slowly comes out then drips when off.
Owner's Response: I'm sorry these guests were not happy,they left after one night, not giving us a chance to address their concerns. I'm glad to hear you found our house beautiful. We have a house manager who has extensive experience in working for resorts/guest houses in Hopkins. She presently lives in our guest house (directly across the road from our beach house) and has done a wonderful job preparing our house for our guests. Now in our second year of making the house available, this is the first complaint we have received. We stayed at our house 1 month prior to this guest, and in spite of an excessively wet rainy season, and no one having stayed at the house in months, we didn't find the house or bedding musty. My wife is historically picky about her mattress, and didn't have any problems whatsoever with this one. There are 2 side windows in the loft in need of screens, but we didn't consider their replacement urgent due to the screen doors opening out to the loft balcony, and with the fan (which apparently hadn't been replaced as scheduled). The screens and fan have since been replaced. The seal on the refrigerator is probably 97% functional...we never thought the "leak" bad enough to warrant a new appliance. As for the dryer, we personally prefer using the clothesline, and the guests were told they could use the dryer at the guest house if needed. The dryer has since been replaced. The house was hit by lightening not long ago, which is why the fan needed to be replaced in the loft. I didn't notice any scorch marks or other evidence however. The "dark liquid running down the wall" was a faint, months old, varnish stain drip from the window dressing. The faucet in the master bathroom was very functional. It had a minor drip, that was minimal when the faucet handle was positioned just right. This has been replaced. Our house manager hires a maid to clean and prepare the house for guests, fresh (packaged) soap is provided. We have a fully functional wireless internet connection. The whole Hopkins area is susceptible to intermittent internet problems, especially during rainy periods. I should add that in spite of our written policy of no refunds, her request was granted.
Helpful votes: 1/2
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