BEWARE OF ELECTRCITY CHARGE
Review Submitted: January 30, 2009
Date of Stay: October 2008
It has taken almost 3 months for my security deposit to be returned to me and a deduction was made for additional electricty. When the villa was booked there was no mention of this additional charge.
There is no air conditioning in the lounge, the owners informed us upon our return that we should have left the front door open to create a draught.
Only the central element of the toaster worked, which meant it took twice as long to toast one slice of bread !!!!, maybe this is the reason for the extra electricty charge.
There was no hot water in the morning in the cottage, cold showers are GREAT !!!!
Owner's Response: We welcome all feedback from clients but a 1 out of 5 for a poor toaster and the inability to read our property description and terms is a bit hard. One of my regular clients thinks this review is CRAZY and totally unfair!
Firstly we only advertise Air Conditioning in the bedrooms not in the lounge. The house was designed to take advantage of sea breeze, but this breeze can not be guaranteed 24/7. We surveyed clients whether AC was required in the lounge when we refurbished in 2007 and the clear response was that clients did not come to Antigua to sit in our lounge! Hence we don;t have AC in it. However we do have fans in the lounge.
With regard to electricity costs, we try not to make any extra charges, but it is clearly stated in our terms, that we reserve the right to pass on any excessive electricity costs. This is to deter people leaving all AC's 24/7 which over a week would cost us around £500+ and is not great for the environment!
On the subject of the toaster, we will replace this, but if the clients had asked the property manager he would have done changed this instantly.
Regarding deposits we have had several problems with electronic transfers, but we have no idea that things have gone wrong until we hear from our clients. The banks don't call us, but I wish they did!
What is interesting is that in reality we have had many "repeat bookings", many "referrals", and lots of great feedback, so we can't be that bad! With over 34 clients in the last 2 years we have only received 2 complaints. We get over 60 requests to stay at the house per year and we only allow a maximum of 17 rents per year as we are a non-profit organisation.
Lastly an American travel site has listed us as the best value 4 bedroom villa with Private Pool in the Caribbean! You can pay up to £50,000 per week for as villa in Antigua..so our price from £699 per week is not bad even if the toaster's not great!
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Helpful votes: 2/2
