Lake House on Lake Travis
Submitted: August 4, 2012
Stayed: July 2012
The listing was accurate regarding the location, unfortunateely, the listing was not accurate regarding description. When we arrived, I found the property manager we were told to contact. Another young girl opened the door and told us the code to go in. No one walked us through or explained anything about the property. No ID was checked. I had to find someone a bit later to be told how to lock the door. The restaurant/bar is practically on top of the rental. The bar remains open very late on Saturday nights. The music was so loud, it was impossible to sleep. It played till after midnight. The pictures look much better than the rental. I now see why there are no pictures of the bathrooms, they are very dated and dirty. One bathroom smelled so badly of urine, I could not even brush my teeth in there. Broken blinds in the didnig room, where the sliding doors to the deck are broken and unuseable as well. The fan in the dining room had a missing blade and dangled from the ceiling. We thought it was going to fall down when we turned it on and paniced to turn it off. The rental was not properly cleaned upon our arrival. Our childrens bed had either human or dog hair on blanket which we would not use. The Bedroom my husband and I stayed in, was no better, The mattress sunk to the middle and the mattress pad cover was plastic. The cloth mattress pad cover was on the closet floor. As for water, there is absolutely no pressure. The shower heads are old and dated. One was broken and could not be used. At one point we turned the water on a day after we arrived and found we had no water. At that point I contacted the owner to tell him how upset I was about everything. He explained they bring water in and he would have his property managers come by to address the other issues. They did come by to listen to our issues and offer to have someone come in to clean. At that point, it was to little to late. I was told just not to use the fan. I did most of the cleaning myself for my family. I would not recommend this property to my family or friends. I did enjoy being on the marina with our kids and made the best of it. Had I not paid so much for the place already, I would have left and gone to a near by hotel. The water park next door was nothing to write home about. The pool was very dirty and I would not swim in it. We were supposed to check out on Tuesday morning, but we left on Monday morning instead. I did email the owner explaining we were checking out early.
Helpful votes: 4/4
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