A very long week
The cabin is very nice and the landscaping is gorgeous and well maintained. The dock was beautiful and we spent much time there as well as on the lake with our boat. The kitchen was lacking in some basics. Since there were only 5 forks, we had to purchase additional silverware at the Walmart 35 minutes away. We did leave it behind so the next renters won't be forced to wash silverware after each use. Please read the rental agreement prior to hitting the commit button on the rental agencies website, because once you hit the button, you are locked in. There is a link that you have to click on to read the agreement. Also, no matter what, purchase the travelers insurance which will get you out of the agreement should an emergency arise. Unfortunately this did happen to us, just 2 days after committing to the rental and the rental agency would not let us out of the agreement. My husbands grandmother became terminally ill and we needed to cancel the vacation to travel to upstate NY for her funeral. Regardless of our plight, the agency said the only way to get our money back was if they were able to re-rent that week. We had no faith that they would do that, after all, what was their incentive. They had our money. So my husband went alone to his grandmothers funeral. Be aware that you have to provide everything for this rental, right down to the sheets, towels, trash bags and toilet paper. Also, there was no cable tv the entire week. We were repeatedly told that it was not the rental agencies fault when we inquired about it during our week vacation and that we could call Comcast ourselves to get status updates. The password provided for the internet, which fortunately was not Comcast, was incorrect and it took us a while to figure it out. The DVD player did not work properly (after we found the proper cables to hook it up as it was not hooked up properly to begin with), with the screen of the tv going light to dark every minute or so. Nights are very long on a lake when there is no entertainment and you have kids with you. The hot tub was the saving grace, but be prepared to shell out additional fees for the cleaning of it, above the rental charge. You'd think that the hot tub cleaning would be included in the rental rate. I left the vacation rental early with my kids to come home. My husband followed at the end of the week. Thankfully we had taken 2 cars.
Families with Teenagers
Owner's Response: Thank you for staying with us. We do want to address some of the comments. The rental agreement is standard for any home nearly across the world currently. We do offer trip insurance as well as you can purchase it thru AARP or AAA. We are deeply sorry for your husbands loss.
The forks, had we known- we would have bought some, you are the first in 10 years to report the shortage of any silverware. As far as the toilet paper etc, we do start you with this, however you do have to bring the rest, this is standard for any home rental anywhere unless you are in a luxury resort or hotel. This applies to sheets and towels as well, ( since they have to be sterile if owner provides them - in the state of VA). This is a good law to protect the tenants. We do offer the rental of sterile sheets and towels and you declined this service.
We provided the correct password the moment you called this in.
The on -goin saga of the cable tv- all of Smith Mountain Lake was out for over one month actually. No-one could do anything about this... You are the only tenant that appears to ahve commented at all within over 200 homes and one month that the service was out. We regret the children did not enjoy the great yard and swimming in the lake, that seems to be what every one else did all month. So yes, calling us every hour would not bring the cable back on- it was out of our hands, there was actually each week a newspaper article on this event.
Actually we re-rent all the homes each year when a tragedy occurs...we have no desire to keep your money, it is not our money to begin with. You still wanted to come, we have that in several emails from you.
Thank you for staying with us, and perhaps next time place more faith in any agency- this home has a beach, so it is very popular!
Helpful votes: 1/1
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