Description and photos not accurate. Unit only sleeps 6!
Our family of 9, (5 adults and 4 children) arrived for our vacation to find that there was no sleeper sofa in the unit. My initial contact information indicated the number of family members and I was never told it only sleeps 6. The current furniture in the unit is not the same furniture shown in the pictures. Couch is not as shown and there is only a table which will seat 6 in the kitchen and only 1 bar stool at the bar. After arriving we contacted the owner and she indicated the listing never said their was a sleeper sofa. It does however indicate it sleeps 6-8. But there are only 3 beds. Pictures of the unit need to be updated. On day 3 of our vacation we had a toilet stop up and I contacted the owner and she indicated she would have a plumber sent out. Day 4 no plumber showed up, day 5, a second toilet stopped up, tried contacting owner again and never heard back. Thankfully the maintenance guy onsite was nice enough to come help us out. Still never heard back from owner. One bathroom has a large amount of mold and mildew on the ceiling. We purchased an air mattress and pump to accommodate our needs so we didn't let the problems with the room spoil our vacation. Destin is our favorite vacation spot and we would definitely stay at Silver Shells again, just not this unit. When you pay a lot for a nice place, you would expect a little more. Owner was not helpful when we tried to contact her and the photos definitely did not accurately reflect the rentals appearance and amenities.
Owner's Response: Amy has penalized me for buying new furniture. I never told her I had a sofa sleeper and she said it was in the listing. I went back to the listing and asked her where it stated there was a sofa sleeper so I could correct it then she said that it wasn't in the listing but she looked at the photos of the old furniture (green sofa) and could tell it was a sofa sleeper. This is not something someone should assume. She was very put out because I bought new furniture and did not take photos. The photos show the old furniture. I must warn guests the furniture shown in the living and dining room is not the current furniture. Furniture is new. I never dreamed I would be penalized for buying new furniture.
I did not get back to her with the plumbing because the onsite manager handled it. At Silver Shells we have not had any building plumbing problems to my knowledge.
When there was no sofa sleeper we told her to go buy air mattresses for the children and we would pay for them. This would not do. Nothing would do. The new furniture irritated her. I like to rent to small parties so I offer a great rate by managing myself. She was given a rate as shown on the website. She said she paid a lot but my rates are great and competitive rates. I have enjoyed my guests at Silver Shells but I would be very nervous renting the unit to this guest. I was disappointed that there was no pleasing her.
Helpful votes: 3/3
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