Very disappointing property
Submitted: October 7, 2012
Stayed: October 2012
Currently staying at ski house....filthy and run down is being nice....beds very uncomfortable....check intime was at three...wasn't ready till 4:30....chose because over indoor swimming pool...club house was very dirty....dishes, pots and pans, bake ware were still dirty from last guest...put away with food on them..not just one but every pot and pan...we had to wash everything before we used it....trundle bed was broken...frig broken...couldn't open any windows...screens broken or missing.....under mount lights fell off wall when we turned them on...I could go on all day....rented many properties in the past and never have experienced such a mess..a run down frat house!
Owner's Response: Dear Guest,
Please let me apologize as we did not meet your expectations. Yes check in was late as it was the biggest weekend of the year, and I remember this created you frustration with us from the start.
As for the cleanliness, we have 3 fulltime housekeepers that take care of our properties and this is the first time I have heard of them not making the grade.
If there was something broken, you should have contact us, we have a fulltime maintenance man on site 7 days a week.
The Ski House was completely upgrade and re-fitted 12 months ago and we are not use to having a complaint. Please feel free to call me and speak about your stay. After all, its guests like you that keep us going.
Ski House at Wildcat
Helpful votes: 2/2
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