Fabulous House, Bad Timing
Submitted: March 8, 2013
Stayed: June 2012
Rating Details:
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house is just great and had some of the nicest furniture, linens and baby gear. Unfortuneately we happened to hit it at a week when several of the appliances gave out- dishwasher, dryer, golf cart, grill. We were compensated a bit and it was no one's fault, so I do understand. Some things happened while we were there, but some were pre-existing conditions and it would have been more professional to tell us upon check-in versus leaving us to find the dryer not working after washing our clothes and then not knowing what to do with them. Still a great house and a great time!
Manager responded on 6/20/2012:
Thank you for choosing Wendy Wilmot Properties and Thunder Road on Bald Head Island. As a Rental Management Agency on Bald Head Island, we are always striving to deliver a level of service satisfaction that is superior in comparison. Therefore, your comments and suggestions are very important to us as well as the property owner. I am pleased that you found the property to be to your liking, but do apologize that you had to experience the failure of multiple appliances. I agree with you that you should have been informed prior to your stay about the grill and the dryer. This is completely my fault, as I thought I could have those items repaired or replaced prior to a rental. The house now has a new dryer, dishwasher, grill, and batteries for the golf cart. I have informed the owner of your comments for their consideration. We appreciate your feedback and hope that you will consider returning to Thunder Road during your next vacation.
Did you find this review helpful?
Yes
No