Fabulous House, Bad Timing
Submitted: March 8, 2013
Stayed: June 2012
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.
The house is just great and had some of the nicest furniture, linens and baby gear. Unfortuneately we happened to hit it at a week when several of the appliances gave out- dishwasher, dryer, golf cart, grill. We were compensated a bit and it was no one's fault, so I do understand. Some things happened while we were there, but some were pre-existing conditions and it would have been more professional to tell us upon check-in versus leaving us to find the dryer not working after washing our clothes and then not knowing what to do with them. Still a great house and a great time!
Manager responded on 6/20/2012:
Thank you for choosing Wendy Wilmot Properties and Thunder Road on Bald Head Island. As a Rental Management Agency on Bald Head Island, we are always striving to deliver a level of service satisfaction that is superior in comparison. Therefore, your comments and suggestions are very important to us as well as the property owner. I am pleased that you found the property to be to your liking, but do apologize that you had to experience the failure of multiple appliances. I agree with you that you should have been informed prior to your stay about the grill and the dryer. This is completely my fault, as I thought I could have those items repaired or replaced prior to a rental. The house now has a new dryer, dishwasher, grill, and batteries for the golf cart. I have informed the owner of your comments for their consideration. We appreciate your feedback and hope that you will consider returning to Thunder Road during your next vacation.
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