5 BEDROOM SAN FRANCISCO HOME HGTV VACATION HOME WINNER 20% PRICE DISCOUNT

Owner's Response: Renee I am so sorry to hear this. Other people from your group told me they loved the house and had a great time. I work very hard at trying to make everyone happy and make the house an enjoyable experience for everyone. However, it is obvious that you cant please everyone all the time . You were unhappy and complaining since the day I sent you the contract. Because of this I tried really hard to make the house extra nice for you but still it wasn’t enough.

You claim that I didn’t want you there which is absolutely not true. You said the reason for this is because I advised against paying for the pool and because I have a 6pm check in. I explained to you that it is very cold in San Francisco and in the past most people who rent the pool don’t use it. I tried to help you not waste money by telling you not to pay for it up front and add it later if you want when we know what the weather will be like. You never responded.

I also explained to you that I have check in at 6pm because it takes my cleaning crew every minute from the time guests check out at 11am until 6pm check in to get the house ready. We clean everything from top to bottom. The house is very large and it takes all this time. This is also in the very beginning of our rental agreement. But you have complained and sent me nasty text messages about it. It is not meant to hurt or bother you. It is just the way it is.

I am sorry you thought the house needed cleaning. That day I was there training a new crew. They are a professional house cleaning service and 3 of them plus me worked for 7 hours on the house. I was very picky with them and checked everything they did and the house was very clean. In an attempt to make you happy before you arrived I even bought lots of fresh flowers and decorated the house.

I also explained to you that the bathroom fans all work. They are very nice inline fans which means the motor is in the mechanical room. If you were looking for outdated noisy fans you wont find them here.

I still don’t know what you mean about the lights and shades not working. There are around 100 light bulbs in the house. Every fixture works and has been assigned just a single switch to make it easy for use. Every shade works as well. If you couldnt figure them out I would have been happy to help but didnt hear from you about them until now.

Anyway, sorry your unhappiness. Sure looked and sounded like everyone was having a great time and enjoying

Owner's Response: Hi and thanks for the note. I am very sorry you were confused about the rental. Perhaps you didn’t read the listing or the rental agreement because all of your concerns are clearly addressed in both.

All of the lights actually work. I went over the lighting with the person who rented the house. I am sorry if she didn’t pass on that info.

The wireless is Comcast Business Class and works great. When I was contacted saying it wasn’t working we found out it was because you trying to use the neighbors network. Once that was figure out and the correct network was used it was fine.

Also, since this is a vacation rental and not a hotel, many things like replacing toilet paper and daily cleaning do not come with the rental. It is described clearly in the rental agreement in the same size print as everything else. I do not have any small print. Everything can be added on but the person who rented the house opted out of these.

The house is professionally cleaned in between each guest. Daily cleaning is optional. This is noted in in both the listing, the rental agreement and it was also personally explained to you. Here is an exert from the rental agreement:

“Housekeeping: There is no daily housekeeping service unless requested. While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. This can be provided at extra cost and upon request.”

As with almost all vacation rentals, heating the pool is an additional charge. Again it is in the listing, in the rental agreement a few times and personally explained to you. Here is one exert from the agreement:

“POOL - Pool requires a special usage and heating fee. Unauthorized usage is not permitted.”

With vacation rentals, toiletries are not included and if they are they are not replaced daily. Again, this is explained in the rental agreement. We do however provide starters on most items and there were 10 rolls of toilet paper left for your group.

Again I am sorry that you didn’t understand this information. I don’t know how much more clear it could have been.