Not Very Perfessional
Submitted: March 19, 2013
Stayed: March 2013
For two days I tried to call the owners of the condo to find out where to go to get keys or how to get them. I called and called the number that I was given. I even left voicemails, and never recieved a call back. We called up until we arrived. Then we called some more because we were sitting outside of a locked condo, that we were supposed to be checking into. We had driven 14 hours from Austin, Tx and weren't sure if we were going to be able to get into our cabin. This was very frustrating knowing that I we paid almost 2 thousand dollars to not be communicated with. Luckily a back sliding door was unlocked and we let ourselves in (not knowing if we were supposed to or not, so we just assumed we were). Keys were left on the counter in the kitchen as if we were supposed to be there. The whole rest of the trip, and still to this day, I have not been contacted back by the number I tried calling several times that was listed on the email I was sent from VRBO. Other than all of that, everything else was fine. The place was clean and very nice. It was our second spring break in a row to stay there because we liked it so much the first time. The communication skills just weren't there this time.
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