7BR-CAYMAN CASTLE

Owner's Response: This large family stayed for two weeks...and enjoyed great weather until day #9 when the heavens opened (tropical storm Beryl formed over top of Grand Cayman). Cayman had record rainfall of 13" in 2 days(!!) and it rained sideways..the schools closed and government buildings shut down. The Castle & Guesthouse are in east end and the rain & wind came from the east..so it was sideways against the sliding doors and windows and leaked under the sliders-- the guests used towels to soak up rainwater--and we sent out maids to do the towels for them. We also had a roof drain blocked which caused a ceiling leak--so our roofer and contractor went over and unplugged that clog..so the kitchen roof stopped leaking. We also caulked the doors...It was just a rotten final 5 nights in Cayman for this family...so I offered to send them to the Lighthouse Restaurant for dinner ($1,000 limit) even though the second week I discounted for them almost 30%. They didn't accept the offer...and only after they left the island, posted this abysmal review of the house (1 star?) AND demanded a refund. I did what I could do for them while on island and offered a nice dinner as a kind gesture of condolence for the weather. There is just no way to please everyone. I am sure they will want to submit more negative reviews. Please read the 5 years of good reviews and understand that some people can never be happy when the weather turns bad like it did. 13" of rain is almost half the annual rainfall for the east end historically!!

CORRECTIVE ACTION: I flew down as soon as they left..hired a roofer and contractor and completely removed the second floor roof and re-sloped the decking, installed a new membrane and drains...we also siliconed around the sliding glass doors--but in a 30mph 1"/hr sideways rainstorm...sliding door tracks will spill over...I am glad that we only have 1-2 of these storms a year.