Dissappointed!
Submitted: March 6, 2013
Stayed: March 2013
The views are indeed spectacular but unfortunately the rest of the home just does not justify the rate. Upon arriving we were met and told the jaccuzzi was turned on for us and would be hot in a few hours - we checked in at 2:30 and at 6pm it was not even 78 degrees and then shut off and on with no rhyme or reason throught the trip. We had sepcifically asked about interenet access and were provided with the incorrect password - 3 calls to try to get the network name and 45 min on the phone with the owner's service provider before finally discovering that his modem just doesn't work. TV is not very user friendly and the bedrooms have old TVs with VHS only and just local cable channels - when we called owner again about the TV and modem issue he actually yelled at us and blamed our children for being too loud to hear the directions (funny because even his own tech guy came during our "vacation" and said the device is simply broken - didn't know kid's laughter could break a modem) so much for family friendliness. Beds are horrible and we were totally grossed out to find our extra bedding just wadded in the closet with huge stains. First night I slept with a towel over my pillow because there were no pillowcases. When anyone flushes a toilet is sounds like a hurricane has hit. You don't want to be downstairs as the noise from toilets and even the lightest tiptoeing is insane! Woke up first morning after a sleepless night and all we wanted was a cup of coffee. Started the coffee pot and came back 10 min later to find that didn't work either. The place has got beautiful views and could really be nice just totally lacking the basic care to keep things working properly and hugely lacking as far as guest service is concerned - In my opinion for the money it would be ridiculous to choose this property over others. To be yelled at and insulted as well as spending a ridiculous amount of time trying to get someone elses equipment to work and clean bedding is just no my idea of a "getaway".
Owner's Response: It is difficult to respond properly to a review such as this when it just does'nt make any since. Standard procedure for check in is, my property manager meets and greets you at the house upon your arrival and shows the you in detail how to use everything in the house from the jacuzzi, fireplaces, tv, internet, dvd, net flix, to all the appliances in the kitchen and the house heating system. All one has to do is pay attention and listen or ask any questions if they didn't understand. My manager is a dependable, honest, intelligent, patient person and would stay for an hour or two explaining how to operate anything in the cabin if needed. I am luck to have such a caring person to represent my rental and to greet my guest. I am so sorry that this customer feels this way. What happened here is a technology melt down on behalf of this customer. Upon Check in the customer showed no interest in listening to what my manager was trying to explain them. As a result of this they had equipment failure. They opened the jacuzzi lid and started pushing buttons and de-progamed it. The trouble shooting on the internet was detremined that they were entering the correct password wrong so many times the security on the modim locks it out in fear of someone hacking into it. The tv use is pretty simple. The coffee maker works fine. There are 18 pillows with cases on all of the beds that I provide for our guest and more are avaialabe upon request. This customer had only 14 people on the agreement. It was apparent to my manager that they had exceeded the number of people that they agreed on and then complain that there is not enough pillows or bedding. As far as the toilets, the house is 10 years old with all the modern conveniences, proper codes, plumbing and insolation applied. The toilets are low flo energy saving Kohler premier toilets, very expensive and very efficient. This customers complaints are unfounded. All of their probelms were fabricated or caused by them. None of my history show any of these problems ocurring. Most of their complaints were on things I don't even offer such as garage, premier channels in bedrooms, HDTV, alarm...ect. There was never any yelling at all by myself or my manager and on several occasions we offered to go back and show them everything again and they declined. We reprogramed the internet the next morning and they said all was fine. I have never had any complaints like these ever, and we did all we could do to satisfy them.
Helpful votes: 2/2
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