Huge Red River Cabin W/ Pool Table-on River-in Town-1 Night FREE!

We arrived late so the keys were left on the table. Resort realty was supposed to leave us some paperwork but we found out later that they were too busy and forgot. We had been promised when we resereved this unit that it was being updated and would be complete by our arrival but it was not! We had 8 people staying and there was only service for 10 so we were constantly washing dishes. This wouldn't have been that big of a deal except the dishwasher was broken so we were hand washing on vacation! I called resort realty twice but I never got an answer. I did not leave messages because I didn't think their phone had an answering machine. They have since then changed the message on the phone so it does say you can leave a message. I did not want to spend my entire vacation trying to get a hold of them so we just dealt with it. The house was still decent besides being incredibly outdated but, we did find hairs on towels which was disgusting. The game room/ upstairs living room had two old broken recliners (they were stuck in a reclining position and leaned to the inside like the frames were broken). This place is on the far side of red river, and you will have to drive to get to the slopes. We payed a lot of money for this unit and felt we would have gotten the same quality at a cheap motel. Honestly, I would not waste my money on this place again. I know someone who has worked for Vail resorts and she said for the problems we had she would have refunded a customer their money. When I contacted resort realty about the problem as we were checking out, they did not seem very concerned. I have spent two weeks on the phone with them trying to get some resolution. They are incredibly hard to get a hold of. I have only spoken with Diane (owner) one time. When I call them, Heidi (receptionist) says that Diane is out of town or working from home and can not take calls. Steve (Diane's husband) called me one evening and when I voiced my complaints he said that it was too bad amd there was nothing they were going to do. I told him I would be contacting the Better Business Bureau and he literally laughed and said "ok, we can go 'round and 'round!". The customer service is just appalling and I would not recommend this place to anyone until they can get a new management company! The website says it sleeps up to 14 but even if you put a couple on the couch downstairs and a couple on the little couch upstairs, it is only 12. I don't know how you could fit 14.