2/10 Terrible
melissa b.
Mar 27, 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Less than happy
The good, the location was great close to shopping and attractions. Neighborhood was nice and seemed safe. The home was large with plenty of room for our guests.
The bad, the home was dirty we found trash (food ect) clothing and towels from previous guests, the kitchen had a film of grease/dirt on the appliances and lights. The ceiling had multiple broken lights hanging from the ceiling, the railings on the 2nd floor had multiple loose or broken pieces. The wall paper was sherdded and falling off the walls (ALOT) the BIGGEST issue we had was the back sliding door would not lock or even close properly so we were unable to secure the home at night or when we left. I messaged the host multiple times with no reply (I still have unanswered messages) they did answer the phone when I called and did send someone to repair the sliding door lock. The answer I was given for how dirty the home was that they had back to Back rentals and can’t always get everything clean... to me this is unacceptable. We travel quite frequently with a large group and stay in vacation rentals multiple times of year. We understand a little bit of wear and tear stained carpet ect, but this home was by far the worst.
melissa b.
Stayed 4 nights in Mar 2024