All that glitters isn't gold!
All that glitters isn't gold!
When we first arrived we noticed that the walls were dirty and the basement had a bad smell. Upon further investigation we found the so called maid had left behind the basement toilet full of dirt and grit, cob webs, dust bunnies, and dirt everywhere in the house. Less than a day later the sewer system backed up into the shower, there was actual sewage floating in the shower. We called Brenden and he said he would have it taken care of the next day.( During this time we couldn't use anything water related in the basement) The next day a plumber came and told Brenden what he would have to do and how much it would be. We over heard Brenden very angrily tell the plumber he would not except it and told my daughter that he would call around and have someone come the next day. Thursday it was finally fixed and we had no further problems with the plumbing. Other than the plumbing the house has LOTS of spiders,mice, and the long term renters upstairs sound like giants over your head! We informed Benden and he said he would get traps, but he never came back with them. We dealt with these issue and didn't complain. And then on our long drive home to Michigan Brenden sends us several messages accusing us of clogging the main floor toilet. We had a horrid experience last year and was very hopeful this one would be better. Lesson learned. We don't plan on EVER renting a vacation property again.
Owner's Response: Im appalled at this review from these guests. I just opened my reviews to find this one from the most irresponsible, worst guests I have ever had in the house since I've been renting! These were the only guests out of many that have stayed in the house, that came a month before the rental period to check the house and when they did,UPON FULL INSPECTION, were praising the house saying how much they loved it and how their mother was going to love it so much when they come! Why didnt they say anything about dirty walls or bad smells then??! Because there were none! I showed this review to my cleaning lady and her jaw dropped!! she cannot believe that these people had the audacity to write this after the way they left the house and what they left me with. It was clearly stated that there are no parties allowed in the house and that was totally ignored. My cleaning lady asked if they were operating a restaurant bc it took her 3 hours to clean the grease tracked ALL around the house and the stove which was a wreck. My neighbors upstairs complained about a mouse after they left,and it was clear why as the exterminator explained to me, open food containers everywhere in the house and grease practically in every crevice of the floor will defintely attract a mouse. The exterminator came in to resolve this issue right after they left where he said absolutely the problem was the open food and grease that would attract them and assured me that the problem was taken care of. I havent had a problem since they left. Secondly their utter disregard to stuffing things down the toilet was absolutely ridiculous. I was wondering why all of sudden I had a problem with the toilet lines seeing how the house was just totally gut renovated and rebuilt 4 months prior to their stay, PLUMBING, electrical, WALLS, BASEMENT and all!!! but didnt question it and had the lines snaked and flushed. But then when it happened again while my cleaning lady was cleaning the house after they left, I said enough is enough and had the sewer system people come in and put a camera down the line to see what was down there! To NO surprise we found a black plastic bag, along with a tampon holding it in the 3 inch drain pipe! I had to rip the drywall down, pull out the whole system and clear it out.I have had multiple guests from around the world stay and love the property, even repeat guests within a 4 month period.These people were "THE" nightmare everyone speaks of and totally disingenuous in this review
Helpful votes: 6/6
Did you find this review helpful?