Submitted: July 9, 2011
Stayed: July 2011
Wonderful view, plenty of room for our family of five, 4 adults, one teenager. Unit needs TLC, and a much better cleaning service.Large carpet stain in the living room when we arrived, came right up with a little Resolve and a paper towel. Insufficient supplies, no extra toilet paper, no spices, even salt and pepper
Cheap mirror on the back of the bedroom door broke into a million pieces when the door slammed when a gust of wind came through. This could have caused serious injury. We spent an hour cleaning up all the little pieces, vacumning etc.
Lots of little things broken, drawer pulls in back bedroom, small appliances that did not work in the kitchen. Unit has lots of potential, it just needs some owner care. We own a vacation rental ourselves and know that it takes constant care, providing the customer with the basics and a good management team.
Owner's Response: Aloha Tom,
Thank you for your helpful comments. We appreciate you bringing such things to our attention so that we can take care of them and better serve our future guests. I have forwarded your comments to our cleaning staff so that they will pay better attention to the carpets. Although they are professionally cleaned twice a year, some stains can be spot treated and come right up as you metnioned. Were there any other particular areas that the cleaning was not satisfactory?
I am sorry about the mirror accident! I would be happy to reimburse you for your time in having to clean that up. Had you of called us about it, we could have sent someone there to do it and saved you from the trouble. I will make sure to do another maintenace check to get all those little things fixed up. Which small appliances didn't work? Letting us know these things helps us to be able to repair or replace them. I am sorry for the inconvenience that these things caused you and wish I could have done something more for you while you were here. Please let me know if there is anything else we can do. We do hope that you will return to stay with us in the future. Mahalo~ Leilani
Helpful votes: 1/1
Did you find this review helpful?