Horrible experiences with ants and washing machine
Submitted: October 3, 2012
Stayed: September 2012
I rented this house and paid them full charge plus security deposit before my trip to Los Angeles from Sep 16th to 22nd, but I had big problems when staying in this house:
1. There are too many ants in the house, in bed, sofa, dustin, nearly everywhere. The ants made us hard to sleep during night and they are still there even their property manager Deanna tried to kill the ants on 19th
2. The washing machine is very dirty when we arrived, we spent several hours clean the washing machine, and then tried to wash few clothes, but all clothes became more dirty after washing, and we have to threw away the dirty clothes
3. I complained the dirty washing machine to the landlord, and they sent the property manager Deanna to fix it on 19th afternoon, when we came back, the washing machine is still running on hot water, heavy load and regular wash. It kept running for several more hours, so I have to reset it to stop it. And then I tried to wash my clothes, I found a bottle of detergent near to the washing machine, double checked the outside marks and make sure it is detergent, and then I put my clothes in and poured the detergent, but suddently, I found my 10 t-shirts and 1 pants all changed color suddenly, the detergent is actually bleach. Someone put bleach in detergent bottle before we checked-in.
3. Then I tried to test the washing machine by washing the destroyed clothes to see if they fixed the machine, I started the washing machine as mediumn load and regular wash from 8:00am (I thought there is some problem with the regular washing after the property manager's visit), but it is still running when we returned at 8:00pm. And all clothes are deeply rotted.
So for the whole stay there, we can hardly sleep well and cannot wash clothes, and even lost about 15 clothes.
Owner's Response: We encourage potential guests to read all of our reviews and consider that the vast majority of them are quite positive before using this particular review as an indication of our rental experience. Unfortunately a very small minority of guests will be unsatisfied with a stay due to personal rationalizations or circumstances that are beyond our control. A guest can leave comments in these reviews for any reason whatsoever, however false and misleading, with no accountability for such statements.
We actually allowed this guest to stay in our home at a special rate due to the last minute nature of the reservation, so the opening statement of the review immediately contains a falsity. This provides an indication of the credibility of the entire review.
The guest also indicates there were “too many” ants in the house. He did not even mention a problem to us until 5 days into a 6 night stay and we immediately had someone come to the house for treatment, after which the guest was completely satisfied and made no further comment. This demonstrates the minor nature of the incident.
Regarding the guest's problems he had washing his clothes, we use the provided combination washer/dryer and clearly labeled bottles of detergent and bleach in our cleaning process between each guest and have never had any problems doing so. We are happy to allow guests to use these items, but we cannot be responsible to ensure they do so properly. All we can do is provide them in working order, which we clearly do as evidenced by the experiences of our many past guests and our own ongoing use of the items.
We would have been glad to help the guest avoid the many mistakes he made in washing his clothes, but we were unaware of the extent of his confusion until after he had departed. He then initiated a claim with our payment processor and submitted this review to attempt to coerce us into paying for his own mistakes. Also, to try to reconcile with the guest we even fully refunded his security deposit even though he left our house in complete disarray, requiring significantly more cleaning than usual. But unfortunately we were unable to reach an amicable resolution, so in the end we must accept this review since we cannot control the unethical behavior of others.
Again, though, we encourage potential guests to consider the many satisfied customers we have had over the years, as evidenced by our other reviews that are only a small sampling of our numerous happy past guests.
Helpful votes: 1/1
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