6/10 Okay
Susan B.
Mar 4, 2024
Liked: Cleanliness, check-in, location
Annoyed by several aspects of our stay
6 of us stayed for 8 days. GOOD: very clean, fairly spacious apartment, convenient location in Casco Viejo, host would respond to contacts. BUT: 1) We had to air out the apartment on arrival because of a strong mold/mildew smell. The odor dissipated in the apartment except for the upper back bedroom, where I found a full but unplugged dehumidifier, which I promptly emptied and put back on. I had to run the dehumidifier continuously while there and emptied it 11 more times. I had to limit my time in that room because of the odor and the itchiness it caused my eyes. 2) There were no basic cleaning supplies in the apartment— no broom, no vacuum, no mop, nada! If we had broken a glass or tracked dirt in, we wouldn’t have had a way to deal with it. 3) The “fully equipped kitchen” had no oven mitts or dish towels and there was not enough tableware or glassware for us all to sit down and eat with, among other limitations. 4) Only 6 towels and 3 hand towels were provided. When we requested washcloths and extra towels, we were told “washcloths aren’t standard in Panama” and a flat “no” to extra towels.
Our host was Mauricio of AmazInn Places. He glossed over the mold/mildew smell every time, but probably because of that and the lack of cleaning supplies, he provided a free cleaning of the apartment on our 4th day there, sent some extra glasses and tableware (nothing else), and provided a free clean towel service once. Refused partial refund; said odor should be expected
Susan B.
Stayed 8 nights in Feb 2024
