my family spent 3 nights at this property for mothers day weekend. we rented it because it looked nice and had 4 bedrooms which we needed for 3 couples plus one single adult. Also with my family we had small children one 3 months and one 2 1/2 years of age. My husband and I got there first and Alex the owner called to see if we had arrived. I told him that I was disappointed in the amount of bedrooms as we needed 4! His ad on VRBO (which by the way was changed the day after we arrived) said 4 private bedrooms, 3 bathrooms, 2 pull sleeper sofas and it was a two story home which the down stairs in the pictures on his site showed a partial kitchen, two sofas. Well, there were only 3 bedrooms. there were 3 bathrooms but the third was downstairs which had NO furniture in and was filthy!! That bathroom toilet looked like it had 'left over' poop in it! the bath tub had a dead cockroach and lizard, plus dirt and filth! The wash machine was in that same room and did not work, was NOT hooked up (but was the last day we were there late in the day) He told us if we didn't sign his contract, right then and there to "Get Out"! I wanted to wait til the rest of my family arrived so that we could decide what to do, but he would not do that. He said if we weren't happy to get another place, well having 2 small children on their way and it was mothers day and some of my family drove 5 1/2 hours to get there and finding another place at 5:30 in the evening to accommodate 7 adults and 2 small children seem pretty impossible, so I signed the contract under DIRESS! TV didn't work all weekend and water drainage when taking a shower was so bad the tub was half full of water by the time you were done, plus very little amount of HOT water! In taking to the owner he seemed to think it was important to tell us he was a lawyer! Well we checked that out and sure enough he is, but on top of that I feel he was dishonest in his VRBO listing and didn't seem to care!!! He was the most RUDE man I have ever met!!! I would NEVER recommend this property to anyone!!!
Owner's Response: No kind deed goes unpunished as my mother always said. Prior to these folks arrival we had this home refurnished and professionally redecorated. We also allowed them to check in early and out late with no fee, additionally, we allowed for a 2 day rental instead of the 5 day min.
1st I will admit, Per Tybee Law, 1st levels are inhabitable on these types of houses. There was a picture of the space on the first level which was previously occupied. The description of the sleeping arrangements is correct, but I will admit, it could have been tricky. There was a couch downstairs which is no longer there. The description has been updated.
WE COMPENSATED THEM IN CASH FOR THE INCONVINIENCE AND MISHAP ABOVE. THESE FOLKS WERE INTOXICATED UPON OUR ARRIVAL WITHIN 2 HOURS OF THE INITAIL COMPLAINT CALL. THEY DEMANDED ½ OFF OF THEIR ALREADY DICOUNTED STAY. Given their behavior and out of respect of our neighbors, I begged for this party to find other accommodations and receive an immediate full refund. They refused and insisted we give them more money.
The accounts for roaches and uncleanliness is inaccurate. These were untrue. The lower level is empty and again, locked for storage. ( Which is empty) If this is what they are referring to then, again, I will admit the cleaning service does not touch storage area during their routine cleans.
This whole stay was unfortunate. I am sorry these folks did not enjoy themselves and felt the property was not a value. But given their state of mind and demands, I am not sure what else we could have done. There were plenty of accommodations on the island that weekend. They refused the full refund I offered and I am left to defend this. We want all of our guests to be happy and enjoy the island.
Helpful votes: 13/14
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