4/10 Poor
Stasha M.
Sep 28, 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Beware of Unjust Charges
We recently buried my baby brother in Moss Point, MS. We spent the weekend in this complex, Unit G on Arthur Street. We loved it, and as with every facility I use for rental or a special event, I pride myself on leaving it cleaner and better than I found it. Unit G was no different. My daughter and I made three sweeps through the entire condo before we walked out a little late at 11:01 am. Spotless! There was no trace of trash, dust or harm in Unit G. Two days later we received pictures of overflowing trash left in the kitchen, an empty strawberry soda box, unmade beds, soiled towels and a cracked tv, which cost my daughter a $200 damage fee charged to her credit card. My daughter sent multiple texts saying this was not how we left that unit. She asked for photos with the date and time stamped on them. She asked for ways refute these charges as there is no way that trash, unmade beds and cracked tv was left behind under our watch. No one has helped us but they definitely charged her credit card for something we did not do. The pictures were from the cleaning crew and they claimed they were from after our stay, but there was no undeniable proof of the time and we know we did not leave the house like that or break a tv. Folks, the stay was excellent but all that glitters is not gold. Beware of the management company: TTGW Properties, Host: Rodney Williams in Moss Point, MS. Is this a regular scheme? As a grieving family, we have turned this matter over Legalshield.
Stasha M.
Stayed 2 nights in Sep 2023
