wonderful location but condo room needs attention
First of all, the view from this condo and room was amazing!!! Ocean and beach are beautiful and right on site--and nearby wharf was very fun--however, the condo room needs attention.
The kitchen was remodeled; however, the other rooms were not in great shape. Carpet is worn, paint is peeling, bathtub drains were backed up, furniture was scraped up, etc. I expected the condo to be in much better condition than it was in.
The condo cleanliness needs to be improved. Many of the closets had random things stored such as rolls of carpet, paint, etc and some of them smelled. The dishes were also not clean. We pulled out MANY items that had crusted food still left on them.
The other important item to note is you need to buy your own toilet paper and supplies. There was a few items to get you going but we had to make a special run for trashbags, toilet paper, dish soap, napkins.
Since this was not booked through the resort you also can't take advantage of amenities such as shuttle and getting clean towels from the resort. You need to wash and dry your own which would not have been a big deal BUT it takes 2 to 3 cycles to dry the towels in a very small washer/dryer unit.
On the positive side, the condo rental management was responsive when we called with questions, pool was nice and clean, and building felt secure. We had a GREAT visit to Destin and the property did not detract from our great vacation but for the price we expected more.
Families with Young Children
Owner's Response: Thanks for your review. We've taken into consideration your issues and have addressed them immediately. The cleaners have been changed to a very reliable employee of ours that will keep it in top notch shape.
We do include a double supply of amenities and if you had called us about an issue of not having enough we would have brought extra over immediately.
The new Tram system bracelets are included so I'm not sure what your issue was there but again if you had called us about that we would have remedied it immediately.
We inspected and tested the washer\dryer unit and it is in fine working order. There was a large amount of lint still in the dryer upon inspection so that might have been your issue there and it just needed to be pulled out as you do with all dryers.
The condo is scheduled for a touch-up paint where the dining chairs have nicked the walls and unfortunately not everyone treats the unit with respect so furniture does occasionally get nicked but it still looks very nice in our opinion and is accurately pictured. We keep up with maintenance as much as possible in between rentals. We sent a plumber over for your drain issues and he found no issue other than someone had poured a large amount of pasta down the kitchen disposal drain, which was removed and working fine afterwards.
Glad you had a great stay overall and we welcome you back to Sandestin in the future!
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