Unreasonable owners and management
I was very dissatisfied with the condition of the vacation rental.
I was happy with the location.
The vacation rental was very dirty.
The property manager was very unhelpful.
Overall, I do not recommend this vacation rental.
The unit was very dirty the day we looked at it. The management company had the carpets cleaned the next morning. We picked up the keys to the unit around 2pm, we brought my father to the unit around 4pm, at that time, he became ill and was unable to be alone and was admitted to the hospital the next morning. We called the management company within 4 hours of picking up the keys to advise them we could not use the unit. The management company and the owner refused to give any kind of a refund. We only had possession of the keys for 4 hours and never even stayed at the unit. I think this was very poor customer service and very unreasonable. We would have been happy getting anything back. If we had stayed one night I would have understood the non-refund. The carpet was disgusting which is why we waited an extra day before even picking up the keys.
Helpful votes: 1/1
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