Not as good as it could have been
Submitted: August 6, 2012
Stayed: July 2012
The address should actually state B on the number as it is the basement apartment and the mailbox has a B on it; this plus the fact that the wrong code for the lock box was sent to us in the email caused for confusion at the end of a day of travel. The place should have been cleaned of spiderwebs and bugs before we arrived. There were also long black hairs on the bedding when we arrived. The info sent to us stated the kitchen was fully-equipped; in our experience that usually includes a coffee maker, something to make a pizza on (cookie sheet, etc.), a pitcher for juice; but the apartment had none of those items. Plus it said there were some basics like tea, coffee, salt, pepper. Again, none of those things were in the apartment. We had two rolls of toilet paper for three people for 8 days. On the plus side, it was a very short walk to the Potomac metro station and there is a Harris Teeter on the same block.
Owner's Response: We are sorry you experienced these difficulties since as owners, we were not kept apprised of the customer experience by the prior management company. Thank you for your input. We took over the management of our properties on August 1, 2012 and since then we have hired a professional cleaning company, restocked, repainted/decorated, added the missing appliances and added new furniture. From now on our guests will be communicating directly with us and we will make all the efforts it takes to make your DC vacation a memorable experience.
Helpful votes: 2/2
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