house needs tlc
Submitted: August 13, 2012
Stayed: July 2012
the house was large & comfortable for our family of 9 for 3 weeks. it had 2 glaring faults- all fixable for a small amount of money. 1) it was NOT clean....stove & oven sticky with baked-on grease & grime from weeks earlier - showers & shower curtains full of mildew - mouse droppings all over the house, especially in the kitchen area & upstairs rooms. we had to do a full cleaning before we could begin to relax. 2) many windows were painted shut & others had no screens, so they could not be opened. several days the temperature made open windows vital, especially upstairs. that said, we loved castine & hope to return to the area next year.
Recommended for:
Age 55+,
Girls Getaway,
Tourists without a Car,
Families with Teenagers,
Families with Young Children
Owner's Response: Jacqueline,
First let me apologize that our home was not up to your standards of cleanliness and that you had issues with windows not opening. Let me assure you that we have all ready shared this issue with our property manager and are putting in place safeguards to prevent this from happening in the future. Our number one priority is to provide our guests with a clean, comfortable and economical place to stay as they enjoy everything Maine has to offer. Further more, our property manager will work with our local "handy man" to ensure that screens are installed on those windows that can be opened. Unfortunately, due to the age of the house not every window is operable. We would love to have you back next year and we look forward to ensuring you have a pleasant stay. As always, please know that our local property manager and I are available to address any issues that may arise before, during or after your stay.
Sincerely,
The Wheeler Family.
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