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Moon Palace All-Inclusive VIP Ocean View Resort: EXTRA Credit/ Kid's Free/Golf

Justine

Member since: 2011
Call Owner
Enter your email address to view the phone number
Speaks: english
Sleeps4
Bedrooms 1
Bathrooms1
Property type hotel
Minimum Stay 3 - 7 nights

Justine

Member since: 2011
Speaks: english
Response time:
Within 12 hours
Response rate:
90%
Calendar last updated:
March 25, 2015
Call Owner
Enter your email address to view the phone number
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Moon Palace All-Inclusive VIP Ocean View Resort: EXTRA Credit/ Kid's Free/Golf

Sleeps4
Bedrooms 1
Bathrooms1
Property type hotel
Minimum Stay 3 - 7 nights

Overview

Cancun Hotel Rental Photos and Description

Studio, 1 bath, sleeps 2-4

Moon Palace All-Inclusive VIP Resort

A 7 night reservation using our All-Inclusive VIP Superior Deluxe Jacuzzi Suite, VIP access includes:

-taxes, fees and gratuities

-arranged transport to and from the airport

-All food and All drink

-VIP level 'perks'

-two added select tours per person

-use of non-motorized watercraft

-all on-site entertainment

-transport to the hotel zone

-use of area Palace Resorts

-free wi-fi and free phone calls to Continental USA and Canada

-free use of the Kids and Teen Club and much more!

-The current $1500 Palace Resort Credit Promotion is included with a reservation.

-unlimited golf available

KIDS FREE SUMMER June 1 - August 31 included!

(under 13 years old)

U.S. A. membership and rates**

EXTRA RESORT or SPA CREDIT with your reservation and included unlimited golf access--Please email or phone me for further details !

Nothing compares to the Palace Experience: be greeted at the airport by representatives and whisked away to a world-class vacation experience. Tips and bills are no longer your concern as you eat, drink and play at this All-Inclusive resort. Enjoy free day transportation to other select Palace Resorts in the Cancun area and take full advantage of your All-Inclusive package at those locations as well! Tour the glory of ancient man and nature with day trips to famous Chichen Itza, Coba or Tulum; or head underwater with hotel diving certification program and extensive diving options in one of the worlds most breathtaking ocean environments. Feeling wild? Forget yourself dancing the night away in one of the worlds hottest nightclub scenes! Ziplines, water parks, shopping and more are yours to enjoy here at the world's premiere vacation destination!

Palace Resorts are well known internationally as providers of the best in All-Inclusive resort accommodations. Enjoy an amazing Moon Palace vacation, and learn the true meaning of luxury as you enjoy unlimited free usage of 15 restaurants and 16 bars, 24 hour complimentary room service, 7 outdoor pools, 6 swim-up bars, water sports marina, excellent on-site nightclub, 2 gyms, and nightly live entertainment. For families, 2 kiddie pools are available, and 2 kids clubs with event coordinators to keep your children active and entertained while you too enjoy your vacation. The new Teen Club has entertainment and food directed to this special age group. For you: unwind with a couples massage or hydro therapy session for a premium experience.

Adding Unlimited access to golf to you package is an amazing option! Polish your game all day long. Enjoy the lush tropical scenery right from the greens - these courses are ecologically balanced and surrounded by mangroves, jungle and all manner of local wildlife! The Moon Palace course, each a Jack Nicklaus Signature creation, offer three 9-hole courses, each par 36, for a total 10,798 yards of challenge for all levels. If golf is your game, contact us!

To top this package off, our membership reservations include $1500 Resort Credit with your 7 night stay! Use this credit on spa treatments, tours or special dinners, at Jack Nicklaus Academy of Golf or wine upgrade and more. Treat yourself! Ask about how to have added SPA or RESORT credit added to your stay.

Accommodations include a VIP Jacuzzi suite with private balcony, full maid service, flat screen TV with satellite feed, wireless internet, free long distance (US, Canada and Mexico), and a fully stocked mini-bar with bottled water and premium brands of beer and alcohol. The hardest part of eating will be choosing what to have as you peruse the menus of the many on-site 5-star restaurants, with styles ranging across the world, from traditional Mexican, Caribbean, Italian and Brazilian cooking to exotic far-east fare. Formal or informal, the choice is yours: will today be a gourmet breakfast or do you want to quickly hit the buffet before heading out for a round?

We have over five years of experience making reservations for guests through our U.S.A. membership, lots of repeat guests and many great reviews which all attest to our ability to get you the best All Inclusive VIP vacation package available.

Contact us today!

FAQs:

Q: Does it make a difference what country membership I use to reserve?**

A: YES!!! As a USA or UK Passport holder reserving using Canadian rates you WILL have added fees due at check in! Only Canadian Passport holders can use the Canadian rates with no added fees upon arrival.

Q: Are there any added fees?

A:Using our U.S.A. membership, there are no added fees upon arrival. The only resort added fee at check-out is a tax of 16% on resort credit you have used (use all $1500=$240).

Q: Can I use the amenities at other Palace Resorts?

A: Yes, Palace Resorts has several locations in Cancun, from downtown to further out along the Mayan Riveria. The Beach Palace, Sun Palace*, Playacar Palace, Cozumel Palace and Isla Mujeres Palace* are all available for day use. (*adults only)

Q: How do I get resort credit?

A:Resort Credits are activated upon arrival and will include any activities scheduled with the Vacation Planners.

Q: Can I use all my resort credit for spa?

A: The limit is 20% resort credit can be used for spa ($300 for a 7 night reservation).

Q: Can I use resort credit for golf rounds?

A: Yes, resort credit can be used at Moon Course and Riveria course. We can also add Unlimited golf access.

Q: How do I get tickets for special live entertainment?

A: Special entertainment tickets ( bands, shows) 2- tickets are included with 5+ night reservations.

Q: Is it safe to drink the water?

A: Absolutely, Moon Palace has an on-site reverse osmosis system, and the city water is treated also. Bottled water is provided at restaurants, and in room.

Q: Do staff speak my language?

A: The staff generally speaks English conversationally. Many of the entertainment shows are conducted in both English and Spanish. Levels of fluency vary but the staff are always eager to help.

Q: Are golf tee times hard to get?

A: Generally no.

Q: What services are offered at an additional cost?

A: Car rental, motorized water vehicles, para-sailing, horseback rides, additional spa and massage packages, beauty salon services and upgraded wedding packages are available through Palace Resorts.

Q: How far away is the beach?

A: Right by your room. The resort has over 2000 yards of beach-front property, and this is separated from the main beaches of Cancun for a private beach experience.

Q: How is security at Moon Palace?

A: All staff wear ID at all times, and all guests are checked in and out upon entering and leaving the resort.

Q: Is Palace Resorts ecologically conscious?

A: Yes. Part of the grounds is set aside as an ecological reserve. Funds from the recycling of plastic, glass and aluminum support the Place Fundacion, which is devoted to improving the local community. Leftover food is recycled offsite. The golf course is designed to incorporate the latest in low-impact upkeep.

Q: How can I learn more about Palace Resorts?

A: Feel free to contact us and ask questions!

More Details
Suitability:
  • children welcome
  • pets not allowed
  • smoking allowed
  • wheelchair accessible
Justine (Owner)
Member since: 2011
Call Owner
Enter your email address to view the phone number
Speaks: english
Response time:
Within 12 hours
Response rate:
90%
Calendar last updated:
March 25, 2015

About Justine

Justine and Larry, retired. Married, with two grown kids and two middle-aged dogs. We ALWAYS enjoy visits with our extended family at Palace Resorts.

Justine purchased this hotel in 1998

Why Justine chose Cancun

Cancun and the Mayan Riviera are historic, beautiful and vibrantly alive. During our first visit in 1998 we knew we wanted to come back and explore what the area had to offer. Our Diamond membership has encouraged us to return, at least once a year, and offered many amazing experiences, as a family and a couple. We have seen the ruins in Chichen Itza, Ek Balem, Tulum, and Coba. Visited the Colonial city of Valladolid and the islands of Isla Mujeres and Cozumel. We have snorkeled in coves and on the reef and even went on hotel certified dives. The beaches and the Riviera towns are all unique and encourage a slower pace and relaxation. Our ownership has even been responsible for us learning to play golf. We are always reluctant to leave and can't wait to return!

What makes this hotel unique

People ask if we keep coming back for the golf, the beach, the massages, the food, the drink. More than anything it's for the people. Over the last 15 years we have watched bus-boys advance to managers, maids become head waiters. All of them see us and welcome us with a smile and an hug and say 'welcome home'. We love sharing our member benefits so others can enjoy the wonderful experience of a Palace Resort vacation.

Why HomeAway

Sleeps4
Bedrooms 1
Bathrooms1
Property type hotel
Minimum Stay 3 - 7 nights
Book with confidence
Book with confidence
Guaranteed, secure, with no booking fees
Add vacation protection services to your booking
Three services to protect your trip:
Protect your payments in case you need to cancel.
Guarantee the rental meets your expectations
Ensure you're prepared in case of accidental damage.

Reviews

4.9
based on 73 traveler reviews

Write a Review
Moon Palace All-Inclusive VIP Ocean View Resort: EXTRA Credit/ Kid's Free/Golf
average rating of 4.890411 based on 73 reviews
4

Moon Palace 4 1/2 Star - Justine Lott 5 Star!

  • 4 of 5

Six of us stayed at the Moon Palace Golf and Spa in Cancun (Nizuc section) from February 8-18, 2015 (10 days). Note – Well traveled in the Caribbean and in the All-Inclusives. Booking done via VRBO (I've used them often). Justine Lott from VRBO was an absolute charm to work with. We booked flights separately. Saved us $.

Pros - 10 days of sunshine, airport pick-up on time, straight to the hotel, room clean, bar full, comfy beds, dark drapes great for afternoon naps, beautiful ocean view room. Food excellent. Brazilian restaurant the best (small chocolate muffins....MMMM!). All other restaurants very good but skip steak house! Activities were great. Our group did it all, golf, pool aerobics, cooking lessons, beach and pool volleyball, tequila sampling followed by the Mexican costume horse riding context (sis-in-law won!), sailing, swimming with the dolphins, etc. Four of us golfed several times. Loved the course, excellent and very organized staff. Used resort credits for golf, well worth it. Also golfed at the Riviera. Nice but staff less organized. Remember the 16% tax when using resort credits. We used them for massage, golf, mani/pedi, swim with dolphin. Cost us $255USD for 10 days of activities so worth it. Drinks are perfect and consistently made! Waiters and activities staff are about the BEST I have experienced.

Cons - Room drapes significantly burned from the sun (looked shredded) and bed cover had big stain. Not good first impression but maid took care of it as soon as I asked. Room always clean but not consistent in towel availability as no hand towels for 2 days. One of our rooms had $180 and 2 months worth of pills stolen (Celebrex and Tylenol 3) on the ONE day they forgot to close the safe (beware!). Investigation done but employees denied stealing anything. Lock everything of value in the safe! Management has to flush out those bad apples as nothing worse than theft to turn off potential clients. Airport pick up on last day never showed up. Hotel concierge just told us to get on a minivan from another company and off we went!

Apart from that unfortunate theft, we LOVED it! It was ten days of pure fun, relaxation, and the most beautiful sunshine. I normally do not return to the same place just because I like to travel around, but would return to the Moon Palace for sure. One couple from our group plans to return this December!

  • Submitted: Mar 7, 2015
  • Stayed: Feb 2015
  • Source: VRBO, from HomeAway
5

Great Vacation!

  • 5 of 5

What a wonderful week! We initially wanted a ocean view room, but when we saw the huge balcony we did get with a garden view we were not at all disappointed! After staying at several all-inclusives, the food here has to be the best. The staff is very friendly, the grounds are beautiful, and it is very easy to walk between resorts if you want to try other pools or restaurants. Definitely would recommend staying here and cannot wait to come back.

  • Submitted: Mar 1, 2015
  • Stayed: Nov 2014
  • Source: HomeAway
Boise, ID USA
5

Justine is the best!

  • 5 of 5

Just returned from a week at the Moon Palace. Primarily wanted a resort with on-site golf amenities and the Moon Palace definitely delivered. In fact, the resort delivered remarkably in all areas, but the real gem regarding this particular vacation was Justine.

From the very beginning she was easily approachable, extremely helpful, and she even provided us with several pages of her own hand-written notes regarding what to expect upon arrival, departure, and during our stay.

Truth be told, we've traveled to Mexico before, and we've discovered (on our own) the reasons behind many of her suggestions (if you plan to use a credit card while in Mexico, you should inform your credit card company PRIOR to the visit; just keep walking when you get to the airport - your transport is OUTSIDE; it's good to "even-up" at the checkout desk the NIGHT BEFORE your departure; confirm your airport transport TWO days before departure - etc.), but both my wife and I myself commented on how thorough and helpful (and thoughtful) it was to have Justine compile this wealth of data and provide it as a courtesy to her guests.

Justine even went so far as to provide us with a POC at the Moon Palace Golf Course Clubhouse such that we could book our tee-times well in advance of our arrival - which for me was a huge blessing, in that we didn't need to re-arrange our vacation schedule in order to accommodate the available tee-times, but rather we could simply arrange our vacation schedule based on our pre-existing tee-times!

Our stay at the Moon Palace was undoubtedly one of the smoothest, most laid-back Mexico trips we've ever enjoyed. Justine's help up-front and the personal notes she provided regarding what we should expect made for a most comfortable arrival and a no-surprises departure.

Knowing what we know now, I can't imagine us ever using anyone other than Justine for any and all future Cancun travel needs. The Moon Palace was spectacular in it's own right, but the level of service and availability that Justine provided was simply phenomenal. Undoubtedly the best we've ever experienced.

  • Submitted: Feb 28, 2015
  • Stayed: Feb 2015
  • Source: VRBO, from HomeAway
Riverview, New Brunswick, Canada
5

10 days in Paradise

  • 5 of 5

My wife and I had the pleasure of a winters 10 day get-a-way at Moon Palace recently (early Feb 2015) and were extremely pleased with our holiday. We had vacationed many times previous, mostly on cruise ships, and this was our first AllInclusiveResort experience. We were a group of 6 family members.

Pre-booking with Justine was excellent, she was prompt in addressing our email inquiries, answering any and all questions we had and assisting us in booking our teetimes and excursions. She was clear, concise and honest as to what was included and what to expect -- her communication skills are amazing.

Transfers from the Cancun airport were efficient and timely -- we were soon at the resort checking in with cooled towels and a glass of sparkling wine. Nidia, our resort consultant, was quite helpful in setting us up and ensuring our room accounts, resort credit and excursions went smoothly.

We were located in the Pelicanos section of the Nizuc resort complex and found our room spacious, clean, quiet and very comfortable. Maid and minibar service throughout the week was very good. One member of our group left her room safe unsecured one evening and $180US disappeared -- resort security, to our knowledge, conducted an investigation but no redress was provided.

As a group we ate at most of the a la carte restaurants and found them to be excellent – equal or superior to cruise ship dining. Any wait times for the restaurants were spent at a bar sampling one of the many amazing cocktails the staff prepare -- the longest we had to wait for a table for 6 was 60 minutes and they provided a beeper to notify you when you table was ready. The resort itself is quite large but minivans, shuttles or golf carts are always available to take you from place to place. We spent several mornings relaxing by the amazing pool complexes at both Nizuc and Sunrise and found all barstaff, waiters, chefs and entertainment staff at both locations to be cheerful, eager to please and friendly to deal with. Although this is quite a large resort we never found it uncomfortably crowded and were always able to secure lounge chairs beach or poolside.

One of the main reasons we chose this resort was the golf -- we played 4 rounds at Moon Palace Golf Course and once at Riviera Cancun -- both courses were in excellent shape and provided a fair, fun and challenging test of golf. Found the golf staff at Moon Palace to be slightly more professional and the practice facilities super

  • Submitted: Feb 27, 2015
  • Stayed: Feb 2015
  • Source: VRBO, from HomeAway
Elk Grove Village IL
5

Moon Palace

  • 5 of 5

We just spent a week at the Moon Palace. It was our first time at a "Palace" resort. We enjoyed so many things about the resort. It is big so you don't feel the resort has booundaries. There are about 14 places to eat on the premise and about 7 have sit down resturants for dinner(No Buffet). The food is very good and one restaurant (Brazilian themed) is top notch. There are many pools to chose from, and after a few tries we found our spot for the week. We met so many friendly people at the resort. It really added to the experience. We played golf twice and found the courses to be well kept. The rooms were great and my wife like the quality of the equipment in the room(hair dryers, curling irons) and the product supplied. The jetted tub in the middle of the room is a very nice touch. However from our experience the best part of the resort is the service. I can say that I have never met more well trained, attentive, and happy staff in my travels. Once we found our pool spot, the woman servicing our pools got to be our friend who read our mind when we wanted food, drinks or smile.

The only negative we found was the ocean at the resort is not good for swimming or playing in the waves.

We normally don't gravitate to all inclusive, but after a week we concluded we could do this again next year.

The owner Justine went out of her way to make sure we had information about the little things, which made it easier to navigate the week.

  • Submitted: Feb 27, 2015
  • Stayed: Jan 2015
  • Source: VRBO, from HomeAway
Chaska, Minnesota , USA
5

Moon Palace

  • 5 of 5

MY wife and I had a wonderful week vacation at Moon Palace. What we enjoyed the most was the great food choices and overall beauty of the resort from the pools to the bars and restaraunts.

We also enjoyed 3 rounds of golf at the Jack nicklaus course right on site. The course was in great shape and we used our resoprts credits to help pay for the golf.

Justine helped us with many questions I had as we booked the vacation and she was always there to assist after we booked as well. It was really nioce to have someone who understands all the ins and outs of the resort and the entire process.

I would recommend this resort and Justime to anyone. The resort offered somethign for everyone and Justines service was always prompt and very helpful.

  • Submitted: Feb 23, 2015
  • Stayed: Jan 2015
  • Source: VRBO, from HomeAway

Map

Nearest Airport
5 Miles
Cancun
Car: not necessary

Zip-line course, Eco-Parks, Mayan Ruins

Photos

Rates & Availability

From $266 Per night

Cancun Hotel Rental Rates

Rental Basis:
per property
Rental rates quoted in:
USD
Convert Currency
Rate Period Nightly Weekend Night Weekly Monthly Event
 
High Season
Jan 4 2015 - Apr 11 2015
3 night minimum stay
$509
$2,500
 
 
Mid Season
Apr 12 2015 - Aug 22 2015
3 night minimum stay
$427
$2,089
 
 
Low Season
Aug 23 2015 - Dec 23 2015
3 night minimum stay
$395
$1,862
 
 
Holiday Season
Dec 24 2015 - Jan 3 2016
3 night minimum stay
$610
$4,224
 
 
High Season
Jan 4 2016 - Apr 2 2016
7 night minimum stay
$2,900
 
 
My Standard Rate
7 night minimum stay
$266
 

Additional information about rental rates

Notes Rates are a GUIDELINE for two persons, All-Inclusive Jacuzzi Suite. U.S. Rates are subject to conditions and change.
Kids under 4 years FREE all year; Kids 4 - 12 years, $53/night/child; FREE June - August in Jacuzzi suites;
Kids 13-17 years, $53 per night per child. An added Adult is $106 per night. Maximum occupancy 4 people.
Use of our 'included unlimited golf' weeks has an added fee. AIRFARE NOT INCLUDED. PASSPORT REQUIRED.
We can reserve for less than or more than 7 nights.
Please visit our website or call us.

Cancellation Policy

100% refund if canceled at least 30 days before arrival date.
Enter dates to see total
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Amenities

Cancun Hotel Accommodation and Amenities

Property Type:
  • hotel
Accommodation Type:
  • Hotel
Meals:
  • Catering available
  • Breakfast - Included in Price
  • Lunch - Included in Price
  • Dinner - Included in Price
Location Type:
  • Beach View
  • Beachfront
  • Golf Course Front
  • Golf Course View
  • Ocean View
  • Oceanfront
  • Resort
Theme:
  • Family
  • Romantic
  • Spa
General:
  • Air Conditioning ...
  • Broadband Access
  • Computer Available ...
  • Elevator
  • Fitness Room / Equipment ...
  • Free Long Distance ...
  • Hair Dryer
  • Internet
  • Iron & Board
  • Linens Provided
  • Telephone
  • Towels Provided
  • Wireless Internet ...
Kitchen:
  • Catering Available ...
  • Coffee Maker
  • Ice Maker
  • Refrigerator ...
Dining:
  • Dining Area
Bathrooms:
  • 1 Bathroom
  • Bathroom 1 -
  • shower, toilet, separate sink area, magnifying mirror. Towels, toiletries supplied. Hair dryer, flat iron included. Jacuzzi tub in suite.
Bedrooms:
  • 1 Bedroom, Sleeps 4
  • Bedroom 1 - 1 king , 2 double
  • 1 Bedroom, Sleeps 4, Beds for 2-4 Roll-away & Baby Cribs available. We can make reservations to fit the size of your party. Contact me for pricing options.
Entertainment:
  • Books ...
  • Foosball
  • Ping Pong Table
  • Pool Table
  • Satellite / Cable
  • Stereo
  • Television
  • Video Game Console
  • Video Games
Outside:
  • Balcony ...
  • Bicycles ...
  • Golf ...
  • Water Sports Gear ...
Suitability:
  • children welcome
  • pets not allowed
  • smoking allowed ...
  • wheelchair accessible
Pool / Spa:
  • Communal Pool
  • Heated Pool
  • Hot Tub
  • Sauna
  • Shared Hot Tub
Onsite Services:
  • Concierge
  • Massage
Attractions:
  • churches
  • cinemas
  • duty free shops
  • health/beauty spa
  • live theater
  • marina
  • museums
  • playground
  • restaurants
  • ruins
  • theme parks
  • water parks
  • zoo
Leisure Activities:
  • beachcombing
  • bird watching
  • boating
  • eco tourism
  • horseback riding
  • miniature golf
  • paddle boating
  • photography
  • shopping
  • shuffleboard
  • sight seeing
  • walking
  • wildlife viewing
Local Services & Businesses:
  • ATM/bank
  • Babysitter
  • fitness center
  • massage therapist
  • medical services
Sports & Adventure Activities:
  • basketball court
  • cycling
  • deepsea fishing
  • fishing
  • golf
  • golf privileges optional
  • hiking
  • jet skiing
  • kayaking
  • parasailing
  • rafting
  • rock climbing
  • sailing
  • scuba diving or snorkeling
  • snorkeling
  • snorkeling/diving
  • spelunking
  • swimming
  • tennis
  • wind-surfing
Notes:
All food and All drinks are included with your reservation. Onsite entertainment and non-motorized watercraft are included.

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