It was a nice place to stay
Submitted: December 28, 2012
Stayed: November 2012
Casa Del Caribe is a nice and clean home in a quite neighborhood. It's near the beach, and a short walk to the grocery store. When we arrived, late at night, no one was at the house as promised. Even though we are very familiar with Costa Rica, and have a Costa Rican cell phone and number, when we called the owner we never received an answer. Thank goodness we were able to find a family member at the local grocery store who took us to the house. He went and received the key from another family member to let us in (typical stuff to deal with in Costa). The electricity was not working (don't be alarmed, this is also typical in Costa Rica because of storms and bad wiring). Although we never delt with the owner - other than for payment and questions via email - we were thankful for the family member whom we found. Most importantly, we were thankful for Fred, the next door neighbor. He came over to the house, got the electricity working, helped us get settled, turned off the alarms, that were going off, gave us keys to the house and then showed us around the property. He came by the next morning to double check on us as he knew we had never been to this part of Costa Rica before and the property manager still never showed up. He gave us awesome insider tips about the area, restaurants, tours and more. The house, more like a tree house, is nice, and most days we had hot water. The only bummer is that it rained the entire time we were there. Literally three days straight. We didn't get to do many things other than surf. The roads were too muddy to ride the bikes we rented (which we paid $4 per person, per day for - and the owner never reimbursed us for). But, overall we were happy with the comfort of the beds, kitchen appliances and safety of the home.
Families with Teenagers
Owner's Response: I am very pleased my guests enjoyed the home and the friendly, safe neighborhood. I also am pleased they found Fred, my assistant property manager and neighbor (I always recommend his guide service and taxi service to my clients in my instructions email). He is very helpful, especially when things do not go smoothly as in this case. However, it is unfortunate the clients did not follow my written instructions to call the primary property manager so that he could meet them at the house upon arrival. All clients are provided 2 telephone numbers for this purpose. Further, this is the first time ever the maid complained about clients! She advised me the clients "trashed the house" during their stay. Also, they broke a shelf on the inside of the refrigerator.
Helpful votes: 0/1
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