LARGE COMFY 3/3.5 REHOBOTH BEACH TOWNHOME JUST WEST OF ROUTE 1

Owner's Response: As a homeowner I pride myself on maintaining a clean, comfortable and presentable home. As a host I raise the bar even further to ensure a superior home rental experience that is affordable while including (at no added charge) countless amenities considered premium and in several cases, not offered elsewhere. To ensure a positive rental experience, I repeatedly invite guests to contact me of any imperfect condition or need before, during or after their stay (so immediate corrective action can be implemented). I am available around-the-clock by telephone and my housekeeping manager (who resides only two lanes away) is empowered to correct any immediate situation.

Under normal conditions, every home begins to show signs of wear and tear as it ages. My well-built, fastidiously maintained town home, despite its youthful age of seven years, has experienced far less than “normal” occupancy. My personal use of this home has always been nominal: the first three years experienced 35% use and the next two years experienced less than 10% use. 2012 is only the second year functioning as a vacation home and I’ve routinely limited “in-season” reservations to full-week, seven-night stays and off-season rentals to a minimum three-night stay. While this practice eliminates my property from searches as a vacation home option for many travelers, it positively restricts the number of occupants and prevents excessive wear and tear.

I was disappointed to read this guest review of a less than perfect rental experience. This particular guest voiced no exception to the condition of the carpeting (nor had my cleaning crew reported any damage or extensive wear and tear) or their use of the wireless internet service. Berber carpeting, known for its durability, is installed in the massive living room and all bedroom suites. At no added cost I include Xfinity high-speed wireless internet. The recommended equipment is installed at my home and is properly configured to maximize internet connectivity. Internet speed in the Rehoboth Beach area is somewhat different than that experienced in major cities. Although this guest rental occurred near the end of the summer season, its timing is of little consequence as my meticulous cleaning crew endeavors to ensure a sparkling home welcomes each guest. My cleaning crew has since re-inspected the carpeting throughout the home and verified no damage but commented the routinely scheduled season's-end carpet shampooing would be of benefit.