Great backyard and view!
The owners were great with communication and answering all questions prior to our stay and that was much appreciated! The outdoor setup at this place is outstanding! We enjoyed many days and nights hanging out under the tiki hut and building sand castles in the sand with the toys provided. That area was great for my 2 year old to play! We even enjoyed snorkeling right off of the steps and kayaking in the kayak provided. Our two dogs enjoyed the property as well and had plenty of room to explore. The yard does have a large area in the front that is not fenced in and is only barricaded by some foliage. We quickly fixed this problem with some of the plastic chairs from the back yard. We were extremely grateful for the willingness of the owners in letting pets into their vacation home. That is some times hard to find for those with large dogs. The house was very clean and well supplied except for washcloths and towels. There were four of us and only three washcloths and four towels total. The downstairs is more of a separate apartment and the shower was completely broken and would not turn on at all. Due to cracks under the door there were usually lizards and frogs inside at night. I was thankful I didn't have to sleep down there! The washer and dryer are downstairs and are old and have broken knobs that you can only use one setting with. The water temp said cold/ cold but it was warm to the touch so I was afraid to wash certain items in it. Upstairs the shower head in the master sprayed out so lightly that after my husband and I showered, we decided to only use the other shower. The other shower dripped constantly and the tub faucet did not work (This is important for those with small children... there is no working tub). There is a great sunroom upstairs which offers a trundle bed for large parties, but with one hard rain storm, that room received 1/2" of water covering the floor that blew in from the weather warped door. I was thankful that none of our belongings were on the floor when that happened! It did drain out by the next morning. Overall, we had an amazing time in Key Largo, but for the price we paid to rent this house, I thought all of these negatives were worth mentioning! I also thought it was important to mention for the owners to see to some of these problems being fixed for future guests. We gave it 3 out of 5 stars because the positives of our stay outweighed the negatives. The outdoors made the trip!
Owner's Response: We encourage all of our guests to post a review , it is an important tool for future tenants to use in deciding where to spend their vacation with their family. We have been shareing our property with guest now for almost 5 years and this is the first time that we have receiced a review rating of less than 5. We understand that we cant please 100% of the people but we strive to do just that. Our self contained apartment downstairs has has been fully renovated ( new construction ) and is a great feature for families that have teenagers that are independent. Everything is in 100 % working order, the shower is fully operational, the shower knob needs to be pulled out so the water turns on, if the knob is not pulled out the water will not turn on. The washer and dryer are located in the downstairs unit, if it is too noisy, it can certainly be used during the day and you can plan your activies accordinly, the temperture of the washer can be adjusted to the proper load. We customerly have 2 towels per guest, but if we did not in this case we will certainly address it and make sure that it does not happen again. Whenver we share our property with guest, before they comit, we sent them a gallery of 73 pictures so they can see all the aspects of the property, we do that so the tenanat can be fully informed and aware of the property and all of its charcteristics before they make their decesion. Saying that , we will read this review carefully and make whatever improvements that we feel are necesary to improve the quality of the stay. WALTER AND GRISEL !!
Helpful votes: 2/2
Did you find this review helpful?