WATERFRONT/2BD WITH GORGEOUS VIEWS OF BAY

Owner's Response: Again, we take these reviews very seriously. If you look at the dates on our most recent reviews, it is apparent some unfortunate things occurred very rapidly at/in our unit. Just 2 guests prior, everything was reported to be FINE. Either way, this type of report is hardly acceptable and is being addressed immediately. We are electing to pull our unit off the rental market for the next 60 days pending a complete makeover. We will travel to Marco and personally oversee the work. I am changing the listing title to convey the unit will be unavailable until later this summer while the work is completed. While on-site, we will be addressing the issue of cleaning. This is basic and if not being accomplished, required changes will have to be made. It is disappointing because we have had such a good relationship with these folks for many years. However, if the unit is not being properly cared for, we will have to find an alter arrangement. Planned upgrades in the next 60 days will included bathroom work, re-screening the porch, paint, new blinds, fresh bedding, cleaning and anything else we find that needs attention. Additionally, we will prominently post contacts a guest may call to immediately alert us of any issues. The Harts.

Owner's Response: As owners, we were very concerned about this review. We take them very seriously. We immediately contacted our rental agent and instructed them to purchase all new bedding for the unit. A deep clean will be conducted on the unit within 2 weeks. We will also address the effectiveness of our weekly cleaning crew and make sure they are getting the job done adequately!

Owner's Response: We would like to thank our guests for the favorable review. It was a pleasure to have you staying with us.

We payed close attention to your comments regarding providing opening items such as dish soap, etc. We strive to ensure your stay is very enjoyable and will give this some thought. Please understand we make every attempt to keep our unit first rate while making the price very competitive. As owners, we continually "shop" the local market to ensure we are the best value in the area. This approach has proven successful for us so far. That said, we are always open to making improvements.

It has been very gratifying to see so many return guests year over year. We truly appreciate your loyalty and never take it for granted.

Again, thank you for staying with us and we hope to see you again soon.

Best regards,
The Harts