Super Customer Service!!
Submitted: September 25, 2011
Stayed: September 2011
Unfortunately we had to cancel our long awaited month at this cottage due to Hurricane Irene. We were supposed to stay from Oct1st to Oct 30,2011.
We are originally from CT & have family there & looking for just the right place & person to rent from & we found both! Coming from the NC coast, we know how devastating a hurricane can be & couldn't believe when we made it through Irene & the CT coast didn't. Throughout the whole process of renting, Cheryl was wonderful, she always answered all of our questions promptly & we soon gained complete trust in her. We were so excited about our trip & meeting her & then they get hit with the storm! We had to cancel by our own choice since Cheryl said she would have it ready for us & she was just wonderful in understanding our reason. She promptly returned our deposit along with a lovely note. Having been previous owners of an oceanfront hotel ourselves, & going through 7 storms, we know how taxing it is afterwards. She never let that get in the way of taking care of us.We can't wait to make a new reservation, hopefully for the spring & would highly recommend Cheryl to anyone interested in her properties. We also can't wait to meet her in person, we feel like we are friends already.
Thanks again Cheryl!! Dave & Georgette Morse, NC
Helpful votes: 2/2
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