We found the location of this condo extraordinary but that is where it ends. The condo itself needs to be gutted and started over. The smoke detectors were missing. A stool was broken and shoved in the closet. We reported it but no one came to fix it. The plants on the lanai were dead - we asked if we could buy a few and plant them, but this was not to be - we stayed with dead plants for 3 weeks. The shower floor was black with dirt, which no amount of cleaning could remedy. There was no privacy - sheer curtains could not stop the neighboring building from looking right into the bedroom. The stove and fridge were rusting. There was bedding piled high on the floor in the bathroom closet. There was no mattress pad for the bed, just an old foam mattress on top of the mattress. The kitchen utensils were old and worn - the non stick pots and pans were losing their finish. The closets were stuffed with the owners things - there was little space to store our suitcases. We tried to use one of the bicycles but it was not safe - the brake handles were in the wrong place. The lanai furniture was torn and old. Electrical and speaker wires were draped haphazardly over the floor and curtain rods. We cannot recommend this unit. The view is wonderful, the neighbors are great, there are many other units to stay in at the Alii Villas - this one is not it.
Owner's Response: As the owners of "Absolute Oceanfront" we take great pride in maintaining a clean, updated, and well supplied unit. Appliances are high quality stainless steel and were purchased and installed in 2011. Kitchen utensils and cooking ware is replaced annually, as are potted plants. In addition, in 2012 we replaced the television and home theater system as well as several of the pieces of furniture. Although "Never Again" informed us upon arrival of the plant and stool situation, they did not advise us of any other items of concern and therefore had no opportunity to address them. We did inform them we would replace the stool immediately, but they responded that they had repaired it instead.
In addition, we make every attempt to keep the unit well stocked with items that our renters will find of use for their explorations. This includes extra bedding, coolers, beach chairs, etc. which are there not for our benefit, but for the use and benefit of our guests. We are saddened that not all our renters enjoy this amenity, but offer as further support, the following email we received from the renters that immediately followed "Never Again"
"Just a note to thank you for the use of your home for our vacation. We had a marvellous time, but then, what’s not to love about Hawaii ? The condo certainly met all of our needs, and we took advantage of the bikes, cooler and beach towels and chairs. Everything was clean and the unit well stocked. Some of the neighbours were lamenting a lack of amenities in the units they were renting; we could only rave about how well ours was stocked."
Helpful votes: 3/3
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