Great Condo/Location but watch out for manager
A group of about 50 of us rented all the available condominiums at Ibis Condos in Tamarindo, Costa Rica for a destination wedding. Overall, we really had a wonderful time staying here. The location was walking distance from town and the condo itself was clean, comfortable and welcoming. You should expect to get bugs in the condo (especially when it rains) as much of the space is open area, but that is expected with most tropical countries. We had access to the Langosta Beach Club which was a great bonus as it had the pool and cabanas to use for our entire group staying there!
Although the stay was really great and most of the staff working at the ibis condos were extraordinary, I would caution guests about Bob, the property owner, who unfairly withheld a significant amount of our security deposit. He claimed that most of the glassware in 3 of the units were missing. Finally, after weeks of no response from Bob and involving our wedding coordination company, the money withheld was returned in full with an explanation that security in the complex must have been lacking and the items were "stolen". If you are renting this condo or any of the condos at ibis or any other houses Bob manages in the area, make sure you ask for an inventory of the items in the condo, otherwise you may find yourself with your security deposit withheld unfairly.
Tourists without a Car,
Families with Teenagers
Owner's Response: As you can see by the numerous positive reviews, this is not our desire or reputation. This group broke a total of 33 glasses and a vase in 3 condos. The wedding group had rented most of the building so we take the time to check every unit to determine if things are missing or simply moved.
In this case the items were, after a careful search, missing. We withheld a portion of the replacement cost from their security deposit. Most people are very honest regarding the things that they break. This group just dug in and denied it. In the end, I gave up and told them with total sarcasm that " someone must have gotten past our 24/7 security and stolen their glasses" I also told them that they must need the money more than I do and refunded the balance of their deposit.
Helpful votes: 1/2
Did you find this review helpful?