Not very happy
Submitted: May 20, 2013
Stayed: May 2013
If you don't mind driving for 2 days and having to go to 3 different oaseas locations to get the key code then this is your place. If you don't mind paying a registration fee that is not mentioned in the description then this is your place. I personally think you should not have to pay a fee for them to collect your rental payment :( Put all your fees in the description. The unit could use a good scrubbing. Walls really needed to be touched up, lots of nicks and dirt on walls. Woodwork very dirty. The price you are being charged for cleaning seems the cleaning staff could do better then a lick and a promise. The bathrooms had not been cleaned at all. Chip crumbs at the table and floor. The area rugs need shampooed very dirty. The couch was sunk in in the middle I placed a throw pillow in the middle under the couch then covered the whole couch with a clean sheet. The couch also needed cleaned.The description said the couch was new it failed to mentioned what year.I washed the sheets and towels myself as well as the kitchen silverware, pots and pans, plates etc. Needless to say we will not return to this unit. The Calypso itself is nice.The last review was August of 2011 that should have told me something. We just got a bad unit. This was our 7th trip to PCB have never stayed in a unit in this condition.Still love the beach. Hope you have a better stay then we did.
Owner's Response: Very sorry for your unpleasant experience. We can see a lot of them are from either miscommunication or possible bad jobs from our rental management. Unfortunately, if you could call us, the owner, right on the spot to give us a chance to correct the rental management's operation, the rest of your vacation experience might be different. We, as the owner, has been trying so hard to monitor the management team's performance. This could be some case we will be pushing them to improve or correct their service quality and to insure it would never happen again.
There are three things need to be pointed out:
1) We try very hard to make sure the quoted price will be the bottom line you pay. If not so, we need to be informed and fight for you to refund the difference back to you from the management. The registration twelve dollars, though, was correctly quoted in the very beginning, except that I wrap that into the quoted cleaning fee. In my confirmation email, I did disclose the separated registration fee and the actual charged cleaning to prevent the misunderstanding from happening.
2) In my confirmation email, I mentioned that my guest should be able to request the numeric key codes and ask for checking in on the phone directly. We just double confirmed this issue two weeks ago with our management team. Since we took this very seriously even before it happened to you, we definitely will go after the management about it and make sure all the Calypso guests of ours should never need to physically check in again.
3) We want to apologize about the clean condition of our unit again. And, the quality of the cleaning job will be brought to the management and have them to do some significant improvement. We feel very bad about your impression of our unit which was different from what we have when we were there just two weeks ago. However, the inconsistency of the cleaning service quality will be a serious issue as well.
Thank you for your comment. And, it will be taken seriously for us to improve and monitor our management team's performance
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