Filthy carpet and sand fleas in the bedding, nice!
Submitted: November 28, 2010
Stayed: August 2010
We rented here August, 2010 and the place was filthy. Carpet was stained everywhere like it was never cleaned. I was actually able to leave a date in all the dust with my finger tip on furniture and fixtures. All the windows needed washing, this happens every year by the way. The front slider does not lock, you need to use a steel pipe in the door track to "lock" it and it's hard for anyone to open, especially young kids. The screen for the front slider is always off track and is very hard to operate. The tiny bathroom has zero counter space and has a sliding pocket door that does not open when closed and actually had to pry it open to let my wife out. Virtually no lighting in the master bedroom for the closet, wiring is there, no fixture. The kitchen is too small and dark to prepare anything more than sandwiches. Dishwasher is newer but it is so loud you can't hear the TV so start it up and take a walk. When we went to bed the first night we found sand IN and on the master bed and ended up having to wash ALL the bedding. My wife was actually bitten by bugs (sand fleas?) the afternoon we arrived when she laid on top of the master bed comforter, and I believe its the same bugs you will find on the beach if you sit on it. I spoke to the owner about the sand and bugs on the bed and I was kind of surprised by his reaction which was no apologies and was more concerned about having to deal with his cleaning person, thanks for the concern! The fireplace is not to be used per owner and has not worked for at least the past six years. Nice sized deck out front, no umbrella for patio table and is too hot when your sitting in the sun. There used to be a dock but has since been abandoned and watch out for the hidden cement column on the beach it can really hurt as I found out. We plan on renting in 2011 but it will not be this one, it's too over priced and under cared for. I noticed it now sleeps ten... that's interesting since it had 1 king, 1 queen, 2 twins and an uncomfortable pull out for the last six years that I know of and I doubt there have been any improvements. Beware of the contract! Owner will keep deposit, damage or not to the cottage. Our daughter decided to come up and stay with us instead of staying at home, she brought up her Chiwawa for one night and the very next morning to Cadillac vet for boarding. I told the owner upon returning home - big mistake. Owner claims he had to have "entire cottage professionally cleaned" - ya, right.
Owner's Response: They are full of it and are awful people who are trying to lash out because they were caught doing something wrong. First of all these people had rented from us for many years, complimented us many times on our place. Have continued to come back over and over again. If there are all these problems and its too much why would they return? In the past few years we have gotten many new things refrigerator, dishwasher, new chairs, new toys for the beach, etc improving things for our guests. The only reason for the review is I kept some of their deposit. This year they thought they could just break the rules. They brought a dog, which is strictly forbidden and is clearly stated in our agreement that no pets are allowed. This is because my wife and children are extremely allergic to dogs, so even the smallest of dogs sets them off. Our neighbors mentioned to us that they put stuff on the windows. They commented they thought it was bizarre and wondered what they were doing in there. They had some funny ideas. Well it turned out they were hiding the dog. Our neighbor told us the dog was there at least 3 days if not longer. Instead of calling before the dog arrived and asking me if it was OK, they tried to hide it. Also, they didn't tell me about the dog, my neighbor did and when I confronted Mark he admitted to it. After I told him I was disappointed he did that, he then complained of the shape of our place. Well if it was dirty all he needed to do was call when he got there and we would have had our cleaning lady go back and clean it for him no charge. We have a cleaning person who cleans in between renters and we want all renters to be happy and know we expect the place to be really clean. If she didn't do her job well we want to know. We don't see it between renters so we do not know and rely on our renters to inform us. We only heard about it when they got caught bringing in a dog. We are more than fair to our renters who rent from us. If you treat our place well then we never keep the deposit. We kept two this past summer because we did clean all the furniture and carpet because of the dog and another renter left a black drip stain almost ruining the entire carpet. We use our cottage to and we want renters who care for it. There are no bed bugs and our place is very clean! We welcome people to go look before renting. The 2 bad reviews are from 2 of the 3 people we have kept the deposit in 5 years of renting. 3 of 36, 2 partials.
Helpful votes: 6/6
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